Customer Service Data Entry

Shirley Smith

***** ** *****, *********, **.***27

832-***-****, ***********@*****.***

Career Overview

OBJECTIVE: I have worked in the transportation industry with 20 years’ experience. Areas of expertise include customer

service and dispatching.

Data entry 10-line phone

SAP R2-R3 Filing

Corrigo Import-Export

Oracle Dispatch sheets

Excel Radio dispatch

Word Scheduling

Outlook Filing

Oscar Payroll

Slims Equipment

assignments

JD Edwards Critix

Professional Experience

Automation Personnel

Temp Services January 2010 to Present

Houston, TX

I have been working for different Temp Agencies doing part time work: Filing, expediting, data entry, answering phones,

copying, dispatch, inventory and time cards.

PSC September 2008 to January 2010

Administrative Assistant

Freeport, TX

I accurately completed data entry for trailer cleaning procedures. Filing, phones, customer service and monthly reports

was an efficient part of this operation.

L&B Transportation January 2007 to July 2007

Lead Dispatcher

LA Porte, TX

Customer relation, Dispatch drivers, trucks, and trailer to pick up and delivery sites, prepare a variety of reports for local

and corporate office use data entry of orders from companies updates, pickup and delivery board, . Perform drug and

alcohol testing.

Oiltanking June 2002 to December 2006

Control Room Operator

Texas City, TX

Check in drivers, collaborate innage and outage of tanks, and check orders and products.

Collaborate mixes, arrive and depart, check scale tickets and product weights, depart drivers, slims, sample manager, import-

export papers, border crossing, shipping papers and check trucks for DOT road ready.

Farmers Insurance September 2001 to June 2002

Claims Processor

Houston, TX

Collaborated with CSR's to ensure smooth work flow and efficient organization operations which include customer service,

10-line phone, will call, filing, mail, and HB2 letters COD assignments, ISO reports, data entry, pay offs, tracking sheets,

appointments, scheduling and control sheets.

CBSL Transportation September 1999 to September 2001

Customer Service/Dispatcher

Pasadena, TX

I dispatched for same-day and over the road pickups and was in charge of customer service, scheduling of drivers, tanks,

chassis, imports and exports, rail and port orders, order entry, steamship lines, troubleshooting, radio, telephones, dispatch

sheets and forms filing.

Gulf and Basco Co December 1997 to September 1999

Expediter/Inside Sales

Houston, TX

I scheduled installers and service personnel to residential and commercial locations. I input the orders and payroll in the

computer system.

DSI Transportation September1997 to December 1997

Customer Service/ Dispatcher

LA Porte, TX

Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports,

ordering supplies, customer relation, dispatching drivers, trucks, and trailer to pick up and delivery sites, prepare a variety of

reports for local and corporate office use data entry of orders from companies updates, pickup and delivery board.

Steere Tank Lines December 1996 to September 1997

Customer Service/ Dispatcher

Alvin, TX

I dispatched for same-day and over the road pickups, Customer relations, trucks, and Prepare a variety of reports for local

and corporate office use. Data entry of orders from companies, updates pickup and delivery board, Perform drug and alcohol

testing.

Transport Service Co December 1992 to December 1996

Administrative Assistant

Freeport, TX

Responsible for the completion of payroll, A/R, A/P and expense report documentation. Prepare a variety of reports for local

and corporate office use, trailer assignments, relay assignments.

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