Customer Service Administrative Assistant

***** ******* ***** ******: 936-***-****

Austin, Texas 78729 E-mail: *****.*******.**@*****.***

DIANA M. C. PROCTOR

OBJECTIVE: Administrative Assistant or Executive Secretary in a professional office

SUMMARY: 18 years of administrative experience supporting senior executives and clients in medical,

legal and professional offices

Excellent verbal and written skills

Highly organized, detail oriented and able to multi-task

Proficient in Microsoft Office

Have lived in seven countries on four continents

EXPERIENCE:

Avante Laser & MediSpa, The Woodlands, TX 2012-2013 Front Office Manager

2009-2012 Front Office Assistant

Led front office of an upscale medispa serving more than 7,000 clients per year. Supervised and trained

staff of three in all aspects of sales, customer service and file management. Implemented superior

customer service and resolved complaints to ensure client satisfaction. Organized special events to

promote new services and benefit local charities. Closed and balanced 90% of cash receipts on revenue

over $1 million. Increased efficiency by streamlining client enrollment process.

Reverse Mortgage Advisers, Conroe, TX 2006-2008 Administrative Assistant

Liaised with clients, property appraisers, underwriters and tax officials to prepare and process real estate

contracts and mortgage documentation.

Points Direct, Inc., The Woodlands, TX 2004-2006 Owner and Office Manager

Supervised office staff of eight and handled human resources, bookkeeping, vendors and tax matters for

a marketing and sales firm with annual revenue of $2.8 million. Improved efficiency of credit approval

process, contract documentation and customer service. Planned renovation of Class A office building to

accommodate expansion of business.

Diana’s Catering Company, Conroe, TX 1992-2004 Owner

While raising two children, operated a part-time catering business serving 9,000 meals a year.

Poyner & Spruill, Attorneys-at-Law, Raleigh, NC 1991-1992 Administrative Assistant

Worked in the litigation section of the firm in the field of employment law. Administratively supported

senior partner/member of the firm’s executive committee. Managed communications with top-tier

clients including leading multi-national corporations and Fortune 500 companies.

Resort Realty, Atlantic Beach, NC 1989-1991 Office Manager

Diana M. C. Proctor Page 1

Supervised office staff of three and handled clients, customer service, vendors and bookkeeping for a

property rental and sales company with annual revenue of $500,000.

Poyner & Spruill, Attorneys-at-Law, Rocky Mount, NC1983-1989 Executive Secretary

Assisted managing partner in every level of administration as law firm grew from 20 lawyers in a single

office to 105 lawyers in three branch offices. Legal secretarial experiences were in banking and

corporate law. Handled frequent contacts with major clients including CEOs of public corporations.

Coordinated attorney recruiting and managed the firm’s professional listings nationwide. Assistant

treasurer on three successful congressional campaigns; responsible for campaign fund totaling $1.2

million and all Federal and State campaign finance reports.

Area Health Education Center, Rocky Mount, NC 1980-1983 Educational Assistant

Planned and implemented print, radio and TV marketing in five county-area to publicize continuing

education programs for health professionals. Managed guest lecture program. Coordinated clinical

internships and housing for medical students from local universities.

East Carolina University, School of Medicine

Greenville, NC 1978-1979 Medical Secretary

Medical secretary to three professors in the department of anatomy. Managed calendars, typed

manuscripts and research papers, and prepared teaching materials. Responsible for financial records of a

March of Dimes grant.

EDUCATION:

Rawlins Community College, Quorn, Leicestershire, England 2009

Certificate for IT Users – Mastery of Microsoft Office

South and West Kent College, Tonbridge, Kent, England 1977

Qualified as a medical secretary. Attained Membership of the Association of Medical Secretaries,

Practice Administrators and Receptionists (UK).

The Nightingale Training School, St. Thomas’ Hospital

London, England 1973-1974

State Registered Nursing coursework

References available upon request

Diana M. C. Proctor Page 2

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