Customer Service Manager

WALTER FRANKLIN

**** ******* **** **., ******, TX 78753

512-***-**** *******@*****.***

OBJECTIVE: To seek and obtain a position utilizing my experience,

education, and strong analytical and planning skills combined with my

ability to coordinate the efforts of many to meet organizational goals in a

career that would be both gratifying and rewarding.

QUALIFICATIONS & CERTIFICATIONS:

. 30 years in the automotive service industry

. Entrepreneur of an automotive brake business that operated

successfully and profitably for 16 years. Developed

policies, projections, and training programs to accomplish business goals.

Worked with various aspects of automotive and heavy equipment

repairs, parts, work orders, inventory, bookkeeping and

sales.

Repair experience includes extensive work with brake

systems, drivetrains, and suspensions on

vehicles both foreign and domestic up to 1-ton trucks.

Understanding of diesel and heavy equipment

hydraulics.

Managed the hiring, training, and performance of technicians

and administrative personnel. Productive and efficient work

habits without supervision.

. Self-motivator with high energy and great customer service and

problem-solving skills. . Proficient with Windows

XP,QuickBooks, Alldata and Mitchell Service Programs

. Bendix Brake and Anti-lock Systems Diagnostics

. ASE Certified Automotive Service Manager

JOB EXPERIENCE:

. SERVICE MANAGER/ADVISOR - Dr Beemer, Austin, TX

Supervise shop operations and maximize efficient service flow .

Perform Service writer duties to

include customer service communication and parts

orders.

. SERVICE MANAGER/ADVISOR - Johnson Fleet Service, Austin, TX

Assist in coordinating repairs on medium to heavy trucks

including ordering parts and invoicing.

. INVENTORY COORDINATOR - Air Liquide, Houston, TX

Coordinate and maintain medical gas supplies and deliveries to

hospital facilities.

. SERVICE MANAGER - Texas Custom Choppers, Austin, TX

Manage and oversee all shop operations including parts and

service orders.

Maintain customer relations, shop policies, and safety

procedures to insure a fluid

shop operation.

. SERVICE MANAGER - Motor Cars LTD., Austin, TX

Responsible for all general shop operations and profit margins;

increased total monthly sales

from $20K to $40K. Utilized data-entry program to track jobs

and control inventory.

Supervised all employees, processed payroll, and filed

reconciliation and deposit reports to

corporate office on a daily basis. Handled customer service

questions and complaints.

. PRESIDENT/CEO - American Fast Brake, Inc., Austin, TX

Owner/Operator of on-site brake repair business providing

service to retail and

commercial fleet customers. Developed policies and procedures

and performed

multiple administrative duties such as employee training,

maintaining books and

records, customer relations, and business strategies to measure

profit-setting goals.

REFERENCES: Available upon request

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