Customer Service Administrative Assistant

Abbrea N. Franklin

**** ********** ****. ********* *******, Oh 44121 E-mail: ************@*****.*** 216-***-****

Professional Summary:

• Developed interpersonal and communication skills, having dealt with a diversity of professionals, clients,

and staff members.

• Self-motivated; able to set effective priorities and implement decisions to achieve immediate and long-term goals and meet deadlines.

• Capable of handling a diversity of responsibilities simultaneously.

• Available to travel.

Education:

Cleveland State University Attended 2003-2005 Cleveland, Oh

Professional Experience:

Customer Service, American Greetings Winter of 2012 Cleveland, Oh

• Take inbound calls

• Take inbound emails

• Process orders

Collector, National Enterprise System Solon, OH 11/2007-02/2010

• Review account holders financial records.

• Respond to telephone inquiries by receiving incoming calls and making outgoing calls.

• Negotiated/Implemented repayment plans to minimize uncollected revenue.

• Received payments on delinquent accounts; contacting financial institutions to verify funds and set up payments.

Cash Vault Teller, Federal Reserve Bank Cleveland, OH 05/2006-03/2007

• Balance currency, coins in vault at the end of shifts, and calculate daily transactions using computers, calculators, or adding machines.

• Received cash for deposits, verify amounts and check accuracy of deposit slips.

• Enter customers’ transactions into computers in order to record transactions and issue computer generated receipts.

• Count currency, and coins, by hand or using currency-counting machine, in order to prepare them for deposits to branch banks or the Federal Reserve Bank.

Bank Teller, Keybank Cleveland, OH 06/2004-06/2006

• Worked with customers on a daily basis, meeting their banking needs and either answering or referring their financial questions to the appropriate supervisory individuals.

• Accepted and processed customer deposits and loan payments.

• Maintained and balanced a cash drawer daily.

• Responded to customer inquiries regarding account balances.

Experience:

Administrative Assistant, Shook-Kokosing Construction Cleveland,OH 04/2003-08/2003

• Answered multi lines phone line and directed customers to the appropriate party.

• Sort and distributed incoming/outgoing mail.

• Data entry of important documents on various software programs

• Provided excellent customer service.

Computer Skills:

Proficient in Microsoft Office: Word, Excel, and PowerPoint, Data Entry.

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