Management Registered Nurse
Resume:
JAN GOODMAN WHITE RN, MBA.
Lane
Nashville, TN 37215
*********@*****.***
XPERIENCE:
E
CSHM LLC/Healthcare Management Company… NASHVILLE, TN 37219
Director Patient Advocacy/Corporate Compliance/ 2013 – Present
• Responsible for documenting, investigating, resolving and responding to comments, concerns and
complaints by patients of CSHM Associated Dental Practices.
• Investigates adverse events and quality of care complaints made by employees or external sources.
Coordinate such investigations with CDO/other applicable departments, resolves and monitors
corrective action plans.
• Charged with ensuring that patients and/or legal guardians are informed of CSHM’s commitment
to quality care and provided with contact information for submitting complaints.
• Develops, implements, and participates in the grievance process and patient centered philosophy.
• Participation as a key member of the Compliance Department and a member of CSHM’s
Compliance Committee; providing monthly accountability and analysis of case activity.
• Ensure materials reasonably designed to reach members of the Medicaid population – such as
CSHM’s website, newsletters, and postings at CSHM Associated Dental Practices – include
contact information for CSHM’s Compliance Hotline, state dental boards and the Office of the
Inspector General of the U.S. Department of Health and Human Services.
• Develops, implements, and participates in the grievance process and patient centered philosophy.
• Participation as a key member of the Compliance Department and a member of CSHM’s
Compliance Committee.
Hermitage Hall/Universal Health Services Inc…… NASHVILLE, TN 37203
Risk Manager/Corporate Compliance/Quality Performance Improvement 2012 – 2013
• Managing risk, providing consultation services such as measurement and control of risk,
improving the practices and consistency of our adolescent residential treatment center,
Hermitage Hall.
• Providing program design and development based on risk evaluation, preparing in house
audits and reports, and ensuring implementation of our risk mitigation plan.
• Identifying risks involved with the functioning of adolescent residential treatment facilities
and developing plans regarding risk control, best practices, operations cost reduction, and
business development.
• Developing, managing and directing the tri annual audit/survey of Commission on
Accreditation of Residential Facilities (CARF).
• Execution of appointment schedules, audit program management, recruitment, reporting,
and other management responsibilities.
• Develop, implement and monitor our firm’s policies and procedures to ensure that all
activities and operations are in compliance with residential treatment center regulations and
corporate standards.
• Advise on regulatory and compliance matters
• Review surveillance reports
• Develop, implement and maintain compliance program for Centers for Medicare (CMS), TN
Department of Mental Health (TNDMH), CARF & various resident’s provider states.
• Review files and make recommendation whether or not to file Suspicious Activity Reports
(SARs)
• Conduct Compliance Meetings, and Annual Compliance Audits.
• Respond to regulatory, legal and customer requests, complaints and inquiries
• Assist regulators during audits and examinations ( CARF, TNDMH, CMS, various states)
• Review audit results and implement and monitor corrective action plans, policies and
procedures.
• Review research reports for proper disclosures.
Mental Health Cooperative, Inc…..NASHVILLE, TN 37228
Psychiatric, Occupational Safety & Risk Management Coordinator Nurse 2009 – 2012
• Patient Safety/Psychiatric Nurse ( PRN/Back up) entailed overseeing Metro Clinic
operations, including supervision/training of 12 corporate clinic RN’s along with 6 satellite
clinic sites (additional 8 RN’s).
• NEO (New Employee Orientation) for entire agency concerning Risk Management/Incident
& Adverse Occurrence Reporting. Blood borne Pathogens/Exposure Control Plan training
also developed & implemented by my position & completed during NEO.
• Special Task Responsibilities include:
o Assisted in developing & successfully implementing Exposure Control Plan (ECP) in
order to comply with OSHA Standard 29 CFR 1910.1030.
ECP education & training was also implemented & successfully completed at all
MHC sites/satellites by my position.
o Assigned to special project/task/training concerning Hazard Communication in all
MHC sites clinic/lab operations in order to maintain/assure OSHA compliance. I was
selected from a staff of 12 corporate clinic RN's to assist & implement these time-
sensitive special project/tasks. This was partly attributed to my MBA &
Accounting/Auditing background prior to my career change to Nursing & also to my
excellent organizational skills.
o It was my responsibility to ascertain/maintain OSHA compliance at all agency sites.
o Risk Management Policies & Procedures were also developed, initiated & maintained
under my direction.
o Provides reports on a regular basis, to keep the Corporate Compliance Committee
and senior management informed of the operation and progress of the agency’s Risk
Management Program.
o Ensured proper reporting of Risk Management issues or potential litigation issues to
duly authorized agencies as appropriate and/or required.
o Risk Management Dashboard was also originated, developed & maintained for upper
management by my position.
• Routine Responsibilities include:
o Served as committee person on Corporate Compliance Committee,
o Weekly site inspections of all MHC clinics to assure OSHA/CLIA compliance.
o Developed & implemented all TOSHA/Risk Management training for all new &
current Agency employees.
o Employee Wellness Committee member
o Served as Chairperson for Patient Safety Committee
Saint Thomas Health Services…..NASHVILLE, TN 37205
Nurse Extern (Prior to passing RN exam) 2004 –2009
Initially completed 7 week Patient Care Technician Certification Course before assignment to
Oncology & Intensive Care Unit.
• Promoted from Patient Care Technician to Nurse Extern after successful completion of 2
semesters of hospital clinicals at St. Thomas Hospital, Centennial Hospital & Middle TN
Mental Health Institute.
• Responsibilities included, basic pre and post operative care, specimens collecting and
labeling. Therapeutic treatments: binders, catheters, colostomy, dressings, enemas, feedings,
isolation, NG tubes, O2 maintenance, suction, trach care, vascular checks, wound drainage.
Patient transfers & discharge, Post mortem care.
DUCATION:
E
Excelsior College, NY ASN
Massey School Belmont University – MBA
Belmont University – BBA – Accounting
ICENSURES:
L
Registered Nurse License # RN0000169242 (Acquired 3/2009)
BLS for Healthcare Providers (CPR & AED) Program
ASHRM Certification, in preparation for testing
WARDS & COMMITTEES
A
2012 Chair for Quality/Performance Improvement Committee
2012 Corporate Environment of Care Committee
2012 Corporate Infection Control Committee
2010 2011 Chairperson MHC Safety Committee
2011 Corporate Compliance Committee
2011 Corporate Wellness Committee
2009 Rookie of the Year Award/ Mental Health Cooperative, Inc
ACCOUNTING & BUSINESS WORK HISTORY PRIOR TO GOING
NURSING
INTO
XPERIENCE:
E
Caremark Rx, Inc.
Cash Manager/Treasury Analyst 8/2003 – 4/2004
Management of $1.2 billion plus cash flow, responsible for long term & temporary investing, and forecasting.
• Relocated Corporate Headquarters/Treasury Management Operations from Birmingham AL to
Nashville, TN.
• Responsible for establishing new banking relations after relocation of corporate headquarters to
Nashville.
• Responsible for day to day operations regarding cash.
• Responsible for cash forecasting, short term & long term.
• Responsible for overnight temporary investment of daily cash.
• Responsible for merger of treasury operations of Advance PCS & Caremark Rx in the spring of 2004.
Dynamic Hospitality, LLC
Director Cash Management 4/2001 –8/2003
Management of $200 million plus cash flow, responsible for borrowing, temporary investing, and forecasting.
• Replaced company’s existing cash management system reducing costs in excess of 15%.
• Replaced treasury management software with internet based system resulting in faster, more efficient,
and more comprehensive information.
• Developed new cash forecasting tools.
• Relocated Treasury Management Operations across the country, established new banking relations,
and hired/trained new departmental staff.
Bridgestone/Firestone Inc.
Cash Manager Specialist 1992 2001
Assisted in management of operations for cash flow in excess of $6 billion annually.
• Responsible for cash forecasting.
• Foreign exchange management.
• Commercial paper program management.
• Implemented Federal ACH software.
DUCATION:
E
Massey School Belmont University – MBA
Belmont University – BBA – Accounting
WARDS:
A
Bridgestone/Firestone Employee of the month
Toastmasters Regional VP for Bridgestone/Firestone chapter
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