Sales Customer Service
Resume:
Randy Johnson
*** ********* **, ****** ****** TX 78070
Practical Experience:
• Perform tractor and trailer diagnostics and make major and minor repairs in a proficient manner
• Perform DOT Inspections, Annual Vehicle Inspections (AVIs) and Planned Maintenance (PM)
• Repair brakes, lighting, cab damage, steering problem, drive train component, suspension,
charging system, routine cooling diagnostics and re charge, routine electrical diagnostics, king
pin replacement and repairs including common fault codes.
• Welding, fabrication repair/replace components on truck body, trailer, chassis, and container to
include roof replacements, panel and side post repair / replacement, rail splice / replacement,
door header replacement, sub frame replacement including major wreck damage.
Management experience:
• Coordinate daily work schedule including multiple shifts
• Increased profitability by reducing overhead and maximizing billing hours
• Design bonus program for mechanics based on completed work hours per week.
• Vendor relations; pricing negotiations, inventory control; Monitor and analyze trends in parts
utilization; gains, shortages, usage.
• Conduct ongoing safety training for maintenance personnel
• Human Resource functions for maintenance personnel including hiring, training, mentoring,
discipline and terminations. Supervise maintenance employee and contract workers, including
but not limited to, hiring, work assignments, promotions, and termination recommendations.
• Ensure that all maintenance personnel comply with all company policies & procedures.
• Observe, mentor, develop and review the performance and progress of mechanics and all shop
personnel.
• Responsible for shop cleanliness, safety and compliance.
• Perform safety inspections of equipment and prepare safety documentation.
• Maintain proficiency on equipment and technologies that enhance productivity.
• Monitor shop for efficiency, safety, financial controls and maintenance compliance.
• Minimize the time that equipment is out of service.
• Know and comply with pertinent DOT regulations.
• Monitor the sale and disposition of retired and scrapped equipment.
Sales Experience:
• Great conversational skills and one on one relationship with customers
• Excellent phone manners; not afraid of cold calls
• Quick study; rapid learner of product knowledge
• Comfortable with computers, online marketing and social networking.
• Initiated 75 cold calls a week
• Confident and enthusiastic
• Develop and maintain a customer database
• Generate and qualify leads
• Prepare sales action plans and schedules
• Make sales calls to new and existing clients
• Maintain sales activity records and reports
• Respond to sales inquiries and concerns by phone, electronically or in person
• Ensure customer service satisfaction and good client relationships
Training and certifications:
Class A CDL License; AC ASE Certified; Eaton Automatic Transmission Repair and
Maintenance Training; Rockwell Brake Repair & Maintenance Training; Detroit Diesel Overhead
Procedures for Series 60
Additional Skills:
Plumbing, electrical, construction, flooring (carpet, tile, etc), hand tools, power tools, small
engines, fencing, painting (interior, exterior, automotive), hardware, building supplies, concrete,
asphalt, masonry, decks, and more
Employment
05/12 06/12 Trailer Mechanic R&L Carriers
Resigned discuss at interview
09/11 01/12 Trailer Mechanic MOT Enterprises/ Utility Trailers
Resigned Medical
01/11 08/11 Truck Sales – Buddy Storbeck’s Truck Service
Company discontinued sales division
11/06 11/09 Leadman Mims Contracting
Relocated for spouses employment
2000 2006 Service Manager Westside Truck and Trailer Repair
Company closed
1995 2000 Service Manager National Freight, Inc
Resigned – New business opportunity
Contact this candidate