Customer Service Administrative Assistant

D ebr a M cKenna

***** ******* ****

Portage, MI 49002

Phone : 2 69 -978 -9078

EMail: ***************@*****.***

Caree r O verview

Focused, energetic, reliable, experienced Office Manager/Administrative Assistant. Strong work

e thic, p rofessional d emeanor, a bl e to w ork w ith a l l l evels o f m anagement . E xceptiona l customer

-relatio n a n d d ecision -making skills. Enthusiastic and well-organized. Wit h s oli d b ackground i n

fast-paced business operations.

Skill Highlights

Trave l A dministration

• S chedul e d omesti c a n d i nternational

travel

• Make application for foreign visas

Knowledgeabl e A dministrativ e • Expense reports

S upport • A bl e t o m ulti -task and meet deadlines

• S chedul e meeting s a n d e vents • Strong customer service back ground

• Meets/exceeds goals • O ffic e a n d f acilitie s m anagement

• Microsoft office skills

• Manag e c onferenc e roo m

c alendar s a nd managers

calendars

Core Accomplishments

Customer Service:

• Just-in -tim e o rder e ntry, c onsignmen t i nventory m anagement . P roduc t p ricing a nd

forecasting of material production. Tracked metals market for customer advance purchases

fo r p roduction.

• Manage d i nventory a n d o ffice b udgeting fo r s upplie s fo r b usy o ffice o f 3 0.

Policy Development

• D evelope d a n d i mplemente d e mploye e m anua l o utlinin g a l l p rope r b usines s p rocedures

and office policies. Established training procedures.

Trave l P lanning :

• International travel visas, reservations and meetings.

Vendor Management:

• Negotiated low vendor rates for office supplies, coffee service, building/facilities

m aintenance.

Even t P lanning

• Successfully planned and executed corporate meetings, lunches and special events for

groups of 30-6 0 e mployees.

Support :

• B ecam e IS O 9 00 0 c ertifie d to a ssist q uality m anage r w ith IS O 9 00 0 C ertification. C reated

a n d maintaine d s tandar d o perating p rocedure m anual s a n d Intra -net copies of same.

Conducted audits of procedures for compliance.

Compan y M ove:

• C oordinate d c ompan y m ove

• M anage d r emode l o f f acilities

Acquisitio n Merger:

• Incorporated product lines and customer databases

• Trained new employees on computer system differences

Professional Experience

RSGBI Employment Service 8-1-2011 to 5-31-2012

Galesburg, M I

Administrative Assistant-Eaton Corp, Hybrid Division, Long Term Temp

General office, International Travel and Visas., monthly reports, project tracking.

Liquidebt Systems, Inc. 2-2001 to 10-2010

Fort Wayne, IN

Office and Facilities Manager, Senior collector

Workin g fo r a n o utsourcing receivable s m anagemen t c ompany, I h ave b ee n a ccountable fo r a

variety of tasks. HR & Insurance compliance, coordinated company move, implemented safety

procedures, janitorial/facilities oversight, daily business tasks, contract oversight for copiers and

printers. Collector - responsibl e fo r timel y a ccounts r eceivabl e c ollectio n & p roblem r esolutio n o f

transportatio n i nvoices. C ollection M anage r - a ccountable fo r a ccounts r eceivabl e p ortfolio

collection performance, managed collection staff, reported performance results to clients. Skip

tracing, obtaining D & B reports and escalated collection calls. Interviewed prospective

collection staff, developed collection processes and trained staff.

Tokheim Corporation

Fort Wayne, IN

Executive Administrative Assistant

Supported Director of National Accounts, Sales staff domestic and international.

Set up introduction meeting state side after the purchase of a competitor to introduce our sales

a n d e ngineering s taffs a n d o utline n e w g oal s a n d c ompan y focus.

Essex Group, Inc. Fort

Wayne, IN Administrative

Assistant

Inside Sales Rep for large OEM's, handled Just-in -tim e a n d C onsignmen t i nventory, a udi t a nd

invoicing for used materials. Monitored and reported Comex Metals market to sales, finance and

customer base. Accuracy in management of metal buys a-line d w it h a ttentio n t o p roduction

schedules of materials and just-in -time shipments of goods, saved the customer money and

benefited my employer with customer good will, sales and customer trust.

Education

Loy Norrix High School

K alamazoo, M I, K alamazoo

H ig h s choo l d iploma

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