Customer Service Life Insurance
Resume:
Zina G. Hearst
**** **** ***** ******, ********* 5
Cleveland, Ohio 44108
*******@*****.***
SUMMARY OF QUALIFICATIONS
• Administrative
• Call Center
• Clerical
• Computer (MS Word, MS Excel, MS Outlook)
• Data Entry
• 10+ years Excellent Customer Service
EMPLOYMENT
Intake Desk Clerk - AARP - Bishop Cosgrove Center - Cleveland, Ohio January
2013 - Present
• Manage multiple incoming telephone lines and mail activities
• Complete Guest Intake Forms
• Disburse breakfast and lunch tickets as needed
• Fax, file and photocopy
• Assist with special events, such as Food Pantry,
• Data entry using MS Word, MS Excel
• Assist Case Workers with Guest rosters for Housing, Birth Certificates and I.Ds.
• Assist Program Director with Staff meeting - preparing minutes and reports
Independent Contractor - Licensed Life Insurance Agent - Cleveland January 2008 -
January 2013
• Licensed with the State of Ohio
• Office Manager/Administrative Assistant for Teams Regional Office
• Assisted clients with Life Insurance
• Assisted agents with Life application completion and corrections
Customer Service Representative - AT&T (SBC) - Cleveland, Ohio January 2002 -
June 2008
• Provided customers with excellent telephone service through heavy in and outbound calls
• Placed installation orders, and set up appointments for technicians and customer service
• Assisted customers with repair tickets, tech appointments, referrals, and bill payments
• Problem solved by explaining to customers their phone services, charges and billing
• Data entered customer information by using MS WORD and Excel, Telephone Order System
Utility Clerk - AT&T (Ohio Bell, Ameritech, SBC) - Cleveland, Ohio July 1981 -
January 2002
• Computer related projects -MS Word and Excel, filing, data entry, typing
• Greeted and assisted customers
• Entered and updated in data base employees schedules and payroll
• Sorted and distributed mail
EDUCATION & LICENSE
• High School Graduate, Some Business College Courses
• Life Insurance License
• MS Word and MS Excel Certificates
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