Customer Service Truck Driver

HAZLE DOUGLAS

**** ******* ****. *.

JACKSONVILLE FL. 32208

EMAIL- *****.*******@***.***

HM# 904-***-**** CELL# 860-0909

OBJECTIVE:

An aspiring team worker, hard working and dedicated professional, who wants

to meet the challenges pose in the industry and contribute towards the

growth of the organization along with self motivation.

Experience

August 2004 - June 2011

Hampton villa Apartments

3190 Edgewood Ave Jacksonville Fl. 32209

. Advance to Management. Responsibilities included: Managing complete

operations for 106-unit apartment complex, meeting with prospective

residents, identifying their housing needs, interviewing them to

determine eligibility, lease consultant showing vacant units and

property amenities, preparing leases and conducting move-ins and move-

outs, collecting rent from residents, verifying amount paid,

depositing rent checks and sending verified information to the

corporate office.

. Followed up on any delinquent rent, prepared 3-day notices and

initiated eviction procedures as necessary.

. Maintained good tenant/owner relations by utilizing professional

communication at all times.

. Handled residents' questions, complaints and concerns and took the

necessary steps to resolve the situation.

. Worked cohesively with vendors in the purchase of maintenance supplies

and equipment, and managed budget to accomplish goals.

March 1995 - August 2004

Hampton Villa Apartments:

3190 Edgewood Ave. Jacksonville Fl. 32209

. Secretary duties, Assist the manager with the general administration

of the property and performing related management functions with the

daily operations of the apartment community.

. Handle all telephone inquiries, setting appointments, showing and

renting units, processing the move-ins, setting up leases, executing

renewals and handling move-outs.

. Active in conducting move-in and move-out inspections of units to

determine applicable charges for damages, conducting inspections to

determine market readiness and implementing high quality standards of

cleanliness and aesthetic appearance.

. Post rent payments and prepare bank deposits as well as follow up on

collections, post 3-days notices and late fees.

. Other duties include: Preparing purchase orders, coding and processing

vendor invoices for payment, sending documentation to Corporate Office

and following up on vendor payment inquiries.

. Help maintain an efficient operation of the property consistent with

Loss Prevention and Corporate Office policies and procedures, even

during understaffed periods.

May 1993 - March 1995

American Transtect /AT&T

4800 Baymeadows Road Jacksonville Fl.

. Data entry / Telecommunicate, inputting returning customer's responses

in the computer, several short term assignments. 2 years of experience

providing customer support in busy call center environments AT&T

customers.

. An unwavering commitment to customer service, with the ability to

build productive relationships, resolve complex issues and win

customer loyalty.

. Strategic-relationship/partnership-building skills -- listen

attentively, solve problems creatively, and use tact and diplomacy to

find common ground and achieve win-win outcomes.

May 1988 - May 1993

FoxMeyer Drugs

6100 Phillips Highway

Jacksonville, Fl.

. Order taker, processing the orders for next day delivery

. Filling the orders to be delivered by the trucking service, after

three months advanced to shipping clerk, responsible for preparing

truckers invoices, typing all orders, double checking the pulled order

making sure that the truck driver order was correct,shipping out to

the stores.

. Filing bills, credits, and calling customers about past due accounts,

and making sure their orders they received were shipped on time.

EDUCATION:

Graduate class of Andrew Jackson Sr. High School 1978.

3816 Main St. Jacksonville Florida

1981. Some College-- Florida Community College of Jacksonville Florida

32209

References Available Upon Request

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