Customer Service Representative

Brittany M Seward

**** * ********* ** *** ****

Orlando, Fl 32835

Cell: (407) – 668-0763

Email: ***********@*****.***

QUALIFICATIONS:

• Work well without supervision

• Work well with others

• Ability to prioritize and remain focused on the essence of an issue

• Excellent with customer support services

• Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE:

07/11-12/11 Faneuil Inc. Orlando, FL

Customer Service Representative

• Entered data

• Managed multi-lined phones

• Process client files and schedule appointments

• Maintain company established quotas

• Analyzed unemployment claims

07/10-08/11 Wal-Mart Orlando, FL

Cashier

•Handled over $1000.00 daily

•Assisted customers

•Greeted patrons, answered questions and provided directions

•Stock and Inventory

•Cleaned restrooms, swept, mopped floors, disposed of litter and debris and informed supervisor of all safety

hazards

08/08-01/09 Winnie Palmer Hospital Orlando, FL

Ante-Partum Volunteer (Temporary Assignment)

•Managed office documentation

•Greeted and directed visitors / customers to their destination and provided general information

•Answered multi-line telephone, routed calls, and took accurate messages

•Performed faxing, photocopying and filing duties

•Maintained Floor, stocked shelves, and checked Inventory

•Assisted patients with any needs

08/12-12/12 Contact Centers of America Orlando, FL

Customer Service Representative

•Provided information for customer inquiries

•Deescalated irate customer calls

•Processed refunds and payments

•Assisted with troubleshooting for malfunctioning software.

•Some training in chat telecommunications

EDUCATION:

Aug 06-Jun 10 University HS High School Diploma (Honors) Orlando, FL

Aug 10- Present University of Central FL Degree in Progress Orlando, FL

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