Customer Service Sales

**** ***** ******** ** *******, C.A. *****• PHONE 818-***-****

STEVEN FLORES

OBJECTIVE:

A permanent position working within a progressive company, which offers a high level of challenge, responsibility, and the opportunity to grow where I may demonstrate my management skills and ability to lead a team.

SKILLS:

• Energetic and highly motivated with passion to achieve set goals for company and team.

• Coached, trained and managed an award winning sales and merchandising team.

• Excellent Communication Skills, both written and oral.

• Strategic planning and marketing experience.

• Critical thinker, decision-maker and problem solver.

• Detailed follow-up and Organizational Skills.

• Quick learner, ability to perform multiple tasks at one time

• Computer literate; trained on WIN 2007, EXCEL, WORD, ACCESS and PowerPoint.

• Certificates in Effective Distributor Leadership – Situational Leadership Course I &II.

• Certificate in Improving Managerial Effectiveness.

PROFESSIONAL EXPERIENCE:

2003-2012 Allied Beverages Inc. Sylmar, C.A.

Area Sales Manager

Started as a part-time chain merchandiser, continued to a full time chain merchandising position. After which I was promoted two positions to Chain Sales Consultant. Then I promptly earned “Chain Department Salesperson of the Year” five consecutive years starting in 2005. Leading to another promotion of Chain Area Sales Manager. With this new responsibility I earned “Chain Area Sales Manager of the Year” in my first year.

My duties as a Chain Sales Manager were to assist the Chain Sales Director in planning, organizing, directing and evaluating Pre-Sales Consultants/Merchandisers. Managed sales merchandising activities in the West Valley territory. While ensuring execution of mandated distribution in accounts, sales, and service. Responsible for the execution of company standards, which included ad execution, out of stock measurements pre and post weekend. Performed assorted internal surveys to evaluate salesperson’s performance in accordance with company policy. In addition to ensuring adherence to Allied Beverages Retail Standards as it pertains to our suppliers and how we exhibit that at retail.

• Maintained professional relationships with assigned accounts, with monthly/quarterly sales calls and business reviews. To assist in creating and developing partnerships with accounts in the West Valley area.

• Maintained effective delivery and made effective changes when necessary to improve service at retail.

• Planned and directed programs to ensure objectives and goals were successfully attained by team

; “Chain Department Salesperson of the Year” for John Perram in 2010.

; “Chain Merchandiser of the Year” for Esteban Celada 2009.

; Promotions for three merchandisers to Chain Sales Consultants.

2001-2004 Hamilton Direct Chatsworth, C.A.

Management Information Systems (MIS) Manager

Managed a team of 10 employees in the data processing department while in charge of the company’s networking systems, such as local area networks (LAN), wide area networks (WAN), internet, and other data communication systems. Planned and implemented WAN using Cisco Routers, switches, laying network cable, etc. Duties and responsibilities included training employees on data entry processing, how to use up to date software programs, tech support for windows 2000 desktop systems, including setting up and configurations for all company employee computers. Troubleshooting all company printers, maintaining server backups and DAT tape libraries for disaster recovery. Promoted from data processor to the MIS department in six months and a little over one year to a MIS manager.

1996-2001 Photronics Corporation Burbank, C.A.

Production Control/Shipping/Customer Service Specialist Supervisor

Supervised three departments that included production control, shipping, and customer service. Production control duties were to do hourly tracking of company’s merchandise to meet our customers shipping deadline dates and times. Shipping department duties were to coordinate and expedite shipping couriers with our customers using local airlines, FedEx, UPS, DHL, etc. Customer Service duties were to work with sales and financing department to resolve shipment and billing issues as well as provide up to date information when customers called hourly. Resolved issues with engineering paperwork and maintained monthly performance reports to the Chief Executive Officer of the company. Lead a team of nine, employees were in all three departments and I conducted an ongoing training program to help develop and build my staff to their highest capabilities.

EDUCATION:

Los Angeles Mission College, Sylmar, California.

Los Angeles Valley College, North Hollywood, California.

Burbank High School, Burbank, California. Diploma

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