Customer Service Representative

DEDRICK JACOBS

**** ******** ***** • Missouri City, TX 77459

713-***-**** • ********@*****.***

OBJECTIVE: To obtain a position in drafting that allows the utilization of my experience and

training with an opportunity for growth within a company.

EDUCATION:

ITT Technical Institute Houston, TX

Associate of Applied Science - Computer Drafting and Design

Cumulative GPA: 3.50

Graduation: March 2013

Delta Tech Lake Charles, LA

Drafting Technology 1992

– 1993

SPECIAL SKILLS & LICENSES:

● AutoCAD 2012, 2010 and Civil 3D 2012 ● Inventor

● Revit ● Microsoft Word, Excel & Outlook

● PeopleSoft Financials ● Typing 30 wpm

● Class A CDL with airbrake endorsements ● 10 key by touch

EMPLOYMENT EXPERIENCE:

RAC National Product Service Houston, TX

Overnight Driver July 2006 – June 2012

• Loaded and unloaded truck with merchandise and/or product

• Delivered merchandise to various companies throughout South Texas and South Louisiana

• Managed merchandise and/or product through specified controls

• Completed vehicle checklist to ensure truck is maintained at all times

• Completed driver’s log

• Completed timesheet - departure time, arrival time, time spent in each company and record

mileage

Texas Children’s Hospital Houston, TX

Shipping and Receiving Tech II July 2002 – March 2006

• Receiving and processed purchase orders

• Operated FedEx shipping systems

• Researched problem purchase orders

• Delivered packages throughout hospital

Electrotex Houston, TX

Shipping and Receiving Tech December 2000 – June 2002

• Material management duties

• Operated UPS 4.0 Worldship

• Shipped and received electronic equipment

• Managed inventory through specified controls

Manpower Houston, TX

Operations Tech November 1999 – October 2000

• Maintained machine operations

• Read usage meters

• Customer service representative

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