Customer Service Truck Driver

Jose Luis Hernandez

*** ******** *****, *****, ***** 78577 • Cell 956-***-**** • ***.*.******.*********@*****.***

OBJECTIVE Seeking a Full-Time position within your company in which I may utilize my working skills to help

the company grow. I am looking for employment in a good working environment with advancement

opportunities.

SUMMARY After reading your job description & duties, I am confident that I am fully qualified for this position.

I am a good candidate because over the years of being in the workforce, I have developed many

skills and I am a perfect match for this position. Furthermore, here is a list of positive remarks you

would hear from my past employers in reference me and my work:

• Responsible & Reliable

• Multi-tasked

• Pay attention to detail

• Meet deadlines

• Flexible scheduling

• Letter Of Recommendation – Available upon request

SKILLS I specialize mostly in Imports/Exports Shipping &Receiving Department and I have a letter of

recommendation from my prior employer:

75 W.P.M 10 Key- Calculator Multi-line Phones

One Note Outlook 2007 Windows & BCI

Microsoft Office 2007: (Word, Access, Excel, Power Point)

10+ yrs - Customer Service & good Communication Skills

20+ yrs - Bilingual (English & Spanish) read/write: Fluent/Frequent

10+ yrs - Office clerical duties & knowledge of general office equipment such as

4+ yrs - Generate Bill of Ladings; U.S. Custom’s documents: Factura Modulada, Overseas

documents (inbound/outbound) & merchandising.

8+ yrs - Forklift Operator

Certified Skills

• Hazardous Certified Certificate

• Osha Regulations

• Safety Awareness

• S.D.S. (SAFETY DATA SHEET)

EXPERIENCE

Sustaita Forwarding

9100 S. Austin Dr. Pharr, TX 78577

March 12, 2007 - August 5, 2010

Data Entry

Import/Export

• Receive Documents such as, packing list, commercial Invoice, shipper export declaration from, forklift

driver, Input them in to company system so customer could see what merchandise was received.

• Send e-mails to customers to have them inform of merchandise that was received and by which carrier will be

send by, after customer tells us by which carrier I would elaborate the bill of lading or a generic bill on the

time of making the bill we asked the customer if merchandise was going to be Collect, Bill to 3rd party or,

Customer Prepaid, and provide with pro numbers, Such as Conway, Averitt Express, AAA Cooper, ABF,

South Eastern Fright Lines, Central Transport, Fed Ex Freight, Ups Freight, Ceva, Ups Critical, Estes

Express, R&L Express, in case of a container I was provided with the container number.etc…..

• Receive e-mails from customers letting us know that there was an export to our warehouse, Respond to e

mails call Mexico Agency to confirm exportation. Call carriers schedule pick up’s, answer the phone, give

information to customers over the phone as well as by email. Make copies of merchandise that was received

fax or scanned to the customer. Making sure all warehouse doors were locked, lights were on, verify

everything was in its place and off such as pallet jack, forklift, monitors, fax, copy machine, a/c.

Shipping & Receiving

• Receiving Merchandise was off loaded make copies to the driver of Export documents we had to confirm

physically with the count that the packing list had. Check all skids or merchandise in case they would be

damage, In case of damage we would generate a D&D (Damage or Destroy) take picture of merchandise,

contact customer that the merchandise was arrived damage or destroy. In case the skids had no volume of

weight, we would weigh the skids to have the proper weight for the bill. After placing the merchandise on the

proper location it was provided with a lot number so it could be identify on the time of shipping, In case the

skid would need a shrink wrap it was provided to be shrink wrapped. Merchandise that would be or is

Hazardous material it was placed separately from other merchandise. In case of full truck loads a picture was

provided and was parked in the truck lot.

• Shipping Merchandise was loaded to carriers, carriers would provide me with exact pick up number I had

requested then Verify the bill of lading with the pro numbers how many skids needed to be loaded verify

paper work confirm load merchandise after it was loaded we would take a picture of the merchandise

confirming that left our ware house in very well conditions. If the merchandise was an overseas we would

provide a seal number, on the bill of lading I would provide all information such as container number,

booking number, Seal number, Truck number, and time arrive and departed, if an air bag was provided inside

the container as well with a picture.

• After receiving and shipping I would send the customers’ e-mails confirming that the merchandise was in

and out of the warehouse, receive the bill that was sign by the driver, scan bill of lading and send it to the

customer with the picture of their merchandise.

Expeditors

300 E. Olmos St Suite B. Hidalgo, TX 78557

November 2, 2005- March 5, 2007

Data Entry

Import/Export

• Merchandise was off loaded by forklift operators they provided me with a full information details by details, I

would input all information in to the system (Audasis) fill out all information such as Date, Time, Truck

number, Trailer number, Carriers name, How many skids, Location number, Total Weight, it would be giving

a lot number and a serial number, Customers name, ship out date what product was received, if it was

hazardous or not, in case of a pipe truck or tank truck the truck driver was told to park it separately in case of

full truck loads. If merchandise was damage or a box torn, a picture would be taken and provided for the

customer. Merchandise such as boxes not exceeding limit weight more than 150 lbs that was received by

ups, fed ex, DHL, was scanned and input into the system giving as well a lot number and serial number and

was set apart from the skids.

• Documentation was scanned to the customer or client of the merchandise (purchaser) such as packing list,

information that was uploaded to (Audasis) and commercial invoice, with a photo attached to the email.

Truck drivers were provided with a entry ticket by the guard, I need it to verify the time and date I need it to

sign before loading and un loading, the ticket was return to the driver at the time of the departure it needed to

be provided to the guard before leaving the company premises.

• Shipping merchandise,Customer would provide by email shipping order the truck driver needed to provide

the same order number, the order would be giving to the forklift operator it was located by lot number, serial

number, after confirming all merchandise on the list it was review by me to confirm the merchandise was

exactly like the customer requested. It was loaded into the truck and was taken a picture for the customer

that’s when the merchandise needed to be loaded with a forklift. Regular picks up’s such as ups, fed ex, DHL,

would be apart from the skids due to the reason of being boxes small quantities, they would be shipped out at

the time of the carrier arrivals, the boxes contain a label with the tracking number. As soon as the forklift

operator would give me the order that was shipped I immediately scanned the bill of lading, picture, and the

order they requested was email to the customer & the client.

I KUNIK

2000 INDUSTRIAL DR MC ALLEN, TX 78531

JUNE 10,2001- OCTOBER 22, 2005

DATA ENTRY

SHIPPING & RECEIVING (Produce)

• Receiving, Truck driver would provide with actual import documents, merchandise was off loaded by forklift

drivers, it was counted, lead floor would provide me with actual count, such as how many total skids, brand,

and size of produce (depends produce). Information was input in to the system (Dell Four) time arrive, date,

how many skids, temperature, size of the produce; if it needed to be inspected by the USDA service I would

contact them for Inspection. I would provide a ticket number for each skid, location in the freezer and give

the location to the floor lead so merchandise would be stored until departure date.

• Information would be in inventory customer would be notify after merchandise was stored, given with all

information such as location, temperature of location. Customer would provide when produce would would

ship out and what temperature would the produce need it to be in the storage. Pictures would be provided to

customer in case the produce would be softened or not in properly conditions. Each skid would be having a

ticket number with that number the skid would be identify. Customer would contact me with a confirmation,

order number, or pick up number so we could verify which produce would be ship out

• Shipping, Truck driver would provide a confirmation number, order number, or a pick up number I would

elaborate a picking ticket form our inventory I would get the oldest produce numbers out, I would give order

to floor lead they would get all the skids in the order separate them I would confirm the number of skids,

quantity of boxes, size of produce, name brand of produce. After checking the produce confirming everything

was correct they would load the merchandise to the trailer, I would provide a temperature recorder if

necessary and a seal number. Information in the picking ticket or bill of lading was all information such as

time arrives & departure, date, temperature recorder number, truck number, trailer number, name of the

carrier. After merchandise departure our ware house I would contact customer by phone & me email all the

information that was provided to the truck driver.

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EDUCATION

High School Graduate: DIPLOMA

Hidalgo High School, Hidalgo, TX 78557

• Graduated with honors, A & B Honor Roll Student, Taking AP Classes, Student Council, UIL Student,

JROTC, Athletics,BCI, Criminal Justice

REFERENCES

Marcos Villagomes Warehouse Supervisor 956-***-****

Concepcion Lira Accounting 956-***-****

Jose Alberto Gonzales Customer Service Rep. 956-***-****

Leticia Rodriguez Sales Rep. 956-***-****

Oscar Mendoza Sales Rep. 956-***-****

Everardo Sustaita Warehouse Owner 956-***-**** EXT. 301

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