Customer Service Sales

YAZMIN WYETH S. HAINES

**** *** ***** ****** ********* CA 91730? (C)909-***-****

?***********@*****.***

PROFESSIONAL PROFILE

An accomplished professional with experience in International Banking,

Sales, Marketing and International research and Customer Service.

Recognized by peers as a capable individual with strong organizational,

leadership, and interpersonal abilities. A goal-oriented team player with

the drive and desire to secure continued achievement in future business and

employment endeavors.

AREA OF EXPERTISE

International Banking Call Center Customer Service Representative

Sales and Marketing Research Survey

Purchasing Administrative Assistant

Accounting/Bookkeeping

PROFESSIONAL SUMMARY

-IN CUSTOMER SERVICE/SALES/MARKETING AND BANKING

Held position as Person In Charge - Customer Service Lead

Held position in operations, marketing strategies and business plans

Supervised and managed personnel in the day to day business operations

Developed customer relations/service guidelines/Call Center Representative

Provided and prepared day to day Monetary balancing, accounting and journal

entries in Banking

Prepared and Processed legal/confidential documents of clients in business

operations.

-IN RESEARCH:

Conducted more than 200 audience research survey all over Asia

Prepared more than 60 comparative studies and researches with different

program languages all over Asia

Formulated audience research strategies and recommendations

CAREER HIGHLIGHTS

Formulated and conducted telemarketing strategies and networking with

various types of clients

Prepared, designed and implemented systematic manpower-time allocations

Coordinated, maintained and established good relationships with almost 95%

of customers of the company

Prepared and conducted postal and panel surveys on composition and

preferences in business

Prepared more than 60 comparative reports that have been utilized for

yearly planning and project management of the broadcasting company

PROFESSIONAL HISTORY

Industry : Banking/Remmitance Center

Employer : PHILIPPINE NATIONAL BANK, USA

Period of Employment : September 2005 to June 2012

Position Held : Operations Lead/Customer

Service Lead

Industry : International Broadcasting Company

Employer : RADIO VERITAS ASIA

Period of Employment : October 1988 - January 2002

Position Held : Researcher/Analyst

COMPUTER SKILLS

MS Appplications

Microsoft Word

Microsoft Excel

Web/Internet Essentials

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