Quality Control Customer Service
Resume:
Glenn Jarrell
Austin, TX **724
***************@*****.***
30+ years auto repair experience
Almost 25 years experience as service advisor/service mgr./ Fleet Management
Good written and oral communication
Good people skills, co-workers and customers
Proficient with computers/RO writer and All dada exp.
Welding and Fabrication Experience
Training, teaching, and supervision of personnel
Proficient in engine rebuilding, transmissions and components
Diagnosis, troubleshooting, estimating and sales
Automotive machine shop experience
Extensive customer service skills
Procurement of parts and inventory
Ten years print shop exp.
Service writer/Ser. Mgr Fiesta Motors 2009 2011
Quality Control Inspector Drivetime Car Sales 2007-2009
Perform inspections and write reports regarding defects in workmanship.
Automobile Condition Report Writer Adesa Auto Auction 2003-2007
Perform inspections and write reports regarding condition and repair requirements. Evaluate and prepare
repair estimates. Evaluate possible future repairs. Prepare and organize itemized reports. Train new
personnel.
General Manager Lone Star Press 1992-2002
Evaluate and implement procedures to increase sales volume and quality control. Decision maker on
purchasing, selling, and/or trading equipment. Interact with customers and vendors. Managed
employees, including hiring and termination. Perform equipment maintenance.
Run presses, cutters, folders etc. Supervise production. Run letterpress dept.
Lead Technician/Shop Manager Hooker's Automotive 1985-1992
Managed commercial automotive facility. Managed employees, including hiring and termination. Train
personnel on automotive repair. Interact with customers and vendors. Procure parts for the shop.
Evaluate and implement quality control measures. Perform automotive repairs.
Education
• Diploma - Missouri City High School
References
Available upon request
Contact this candidate