Customer Service Sales

Katonia Murray

**** ******** ****, *** ***************, FL 32221Cell:

***-***-**************@*****.***

Objective

Strongly experience in Collection, Customer Service and Transportation. Work

effectively with diverse groups of people. Establish long-lasting relationships with

a variety of people. Highly trainable, fast learner, adapt well to changes and

pressure in the workplace. A proven leader with ambitious and hardworking

committed to excellence. Great investigation skills.

Experience

Durham School Services LLC

September 2006 - May 20, 2011

Bus Driver

Jacksonville, FL

Transport students to and from school in a safe and professional manner

assigned per management and transportation.

Reicher, Hulsman and Associates

December 2003 - February 2005

Legal Recovery Specialist

Fort Lauderdale, FL

Managed over 10 Payday Stores with approximately 200 accounts each. Handled

large amount of incoming and outgoing calls with legal assistant consisting of

loans and repossession of vehicles. Communicated sales forced to evaluate and

resolve problem accounts, utilized negotiation and communication skills to

develop payment schedules and improved long-term business relationship with

problem accounts.

International Recovery Firm

May 2000 - December 2003

Collection Supervisor

Davie, FL

Supervised over 30 Collection Representatives who were responsible for handling

large numbers of inbound and outbound calls on 3rd party collection accounts.

Responsible for assisting representatives with communicating with sales force to

evaluate and resolve problem accounts, utilized negotiation and developed

payments schedules before attorney or legation.

First Union National Bank

December 1994 - May 2000

Credit Card Collection Senior Representative

Miami Springs, FL

Responsible for handling large numbers of inbound and outbound 1st party calls,

managed daily accounting responsibilities including credit cards and loans

documentation for banking business, trained new staff in policies and procedures,

assisted managers as needed, supervised employees in maintaining high

customer service standards, handled billing for accounting and budgets for credit

cards and loans. Also handled Management and CEO complaints.

Education

Florida Community College of Jacksonville May 2009 & December 2010

Graduated

Associates of Art & Associates of Science DegreeEarly Childhood Elementary

Supervisor Management

Jacksonville, FL

The Bridge of Northeast Florida, Inc.

October 2011 - August 2012

Bus Driver / Supervisor

Jacksonville, FL

Picking up students at designated sites and dropping off at The Bridge for ATOSS

Program and School for the Future; Dropping students off at designated sites in

order to return home.

Transporting students for field trips; Transporting youth to the mentoring programs

in which are assigned; Supervisor after school program Part-Time employees

such as cafeteria staff members and drivers.

Birnie Bus Service, Inc.

August 2012- Present

Bus Driver

Jacksonville, FL

Transport students to and from school in a safe and professional manner

assigned per management and transportation.

Broward Community College 08/3-05/05

Associates Nursing

Pembroke Pines, FL

Miami Dade Community College 08/91- 07/03

Associates Nursing

Miami, FL

Miami Carol City High School 06/1991

General Education

Miami, FL

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