Manager Customer Service
Resume:
Jacob Contreras
Austin, TX 78726
********@*****.***
Accomplished, achievement-driven and goal oriented individual passionate about achieving a challenging position that allows meaningful contributions to a business’ success.
QUALIFICATIONS
Excellent computer skills- applications related to the Internet & various body-shop/mechanical shop programs such as Roam, Body Shop Manager, ABS and R.O. writer.
Strong communication skills, friendly, excellent customer service. Superb leadership and planning skills.
Excellent work ethic, high-level productivity.
Youthful, yet very mature, willing to learn and grow.
PROFESSIONAL EXPERIENCE
Directed parts and estimates to multiple technicians at high-end auto facilities.
Managed and developed new and improved ways in order for parts department to run at its maximum performance.
Maintained quality, professional relationships with vendors to ensure parts are available.
Strong auto-part identification verification, invoicing and return procedures.
Audited other shops in our corporation and brought the parts dept to an all time high with much recognition from upper management and owners.
WORK HISTORY
Leonard’s Bosch Car service, Austin, TX-Service Writer Jan. 2013-Present
Beam Vac, Austin, TX-Sales/Installation 2012-Present
Thompson’s S&S Collision Repair, Sacramento, CA-Parts Mngr. 2006-2009
Body Craft, Roseville, CA- Parts Manager 2005-2006
Golden State Collision, Roseville, CA- Parts Manager 2004-2005
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