Customer Service

ZHANE RIVENS

**** ********* *****, *********, ** 28215

Email: *********@*****.***

Cell: 704-***-****

Professional Summary

[Customer Service Hostess] driven to exceed sales goals and build long term relationships with customers. Delivers

positive experiences through high-quality customer care.

Skills

• Creative problem solver

• Exceptional communication skills

• •

Quick learner Strong client relations

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Credit card processing Training development aptitude

Work History

Customer Service Hostess, 08/2012 to 03/2013

HMS Host – Concord Mills Mall

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Described product to customers and accurately explained details and care of merchandise.

• Earned management trust by serving as key holder, responsibly opening and closing store.

• Politely assisted customers in person and via telephone.

• Bagged, boxed or gift-wrapped sold merchandise per customer's request.

• Assisted customers with food selection, inquiries and order customization requests.

• Routinely answered customer questions regarding merchandise and pricing.

Education

Associate of Science: Dentistry, Current

Central Piedmont Community College - Charlotte, NC

Accomplishments

• Customer Service

• Consistently received positive feedback from guests and created repeat business by developing long-

term relationships with customers.

• Handled guest complaints, maintaining a positive dining experience for all rest.

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