Management Office
Resume:
Norma J. Nabors
Ft. Worth, TX 76132
Phone 210-***-**** . E-Mail ********@*********.***
summary
A highly motivated Credit, Management, A/R, A/P, and
Collections professional driven by the need to continually gain
and share knowledge - knowing that success is derived through
an exchange of knowledge at all levels to best serve
organizational goals and objectives. Areas of strength
include:
Management Skills
Filing Skills
Records Management
Accounts Payable
Collection Activity
Organizational Skills
Computer Literacy
Employee Supervision
Research Abilities
Secretarial Skills
Accounts Receivable
Legal Aspects of Collections
Communication Skills
Time Management Skills
Employment History
Omni American Bank
February 2005-January 2013
5001N Riverside Drive Suite 111
Overdraft Specialist - Maintain a thorough knowledge of
collection policies and procedures and implement these
procedures in the collection of all overdrawn deposit
accounts. Initiates necessary action on overdrawn accounts and
maintains accurate records through documentation on the Alex
Sheshunoff Management Services (ASM) software program. Follow
up on overdrawn accounts by telephone, personal contact and
correspondence; research and monitor activity on overdrawn
accounts to determine their status and collectibles.
Special Accounts Officer -Maintain, control and monitor all
delinquent accounts and reports, and initiate and coordinate
debt collection. Responsible for disposition of collateral and
other assets received as adjustments to delinquent accounts.
Follow up on delinquent accounts by telephone, personal contact
and correspondence; research and monitor activity on delinquent
loan accounts to determine their status and collectibles.
United Auto Credit Corporation July
2004 - February 2005
221 Bedford Road, Suite 1000
Bedford TX 76022
Recovery Agent -Perform normal office functions by setting up
and maintaining delinquent accounts, receiving payments,
posting billing information using Microsoft Office
applications. Notify and/or locate customers with delinquent
accounts and secure payment. Confers with customers by
telephone, in person and by mail in attempt to determine the
reason for overdue payment: reviewing terms of sales, service,
or credit contracts with customer. Maintain and transcribe
conference calls and making proper notations by using Microsoft
office applications.
RESUME: NORMA J. NABORS
GMAC
October 2001- July 2004
PO Box 901009
Fort Worth TX 76162
Recovery Agent - To notify and/or locate customers with
delinquent accounts Perform normal office functions by setting
up and maintaining delinquent accounts by numerical,
alphabetical by using Microsoft Office applications. Confers
with customers by telephone and mail, in attempt to determine
the reason for overdue payment; reviewing terms of sales,
service, or credit contracts with customer. Maintain and
transcribe conference calls and making proper notations by
using Microsoft office applications. Receive guidance and
directions from unit managers' reference policies and
procedures.
Ranger American of Texas June
2001-October 2001
12500 Network Blvd #310
San Antonio TX
Supervisor of Collections -Supervised nine collectors from
different states. Established collector's policies and
procedures for the different location areas of the states, by
using Microsoft Office applications, excel programs. Support
all branch location managers and the president of the company.
Randolph Brooks Federal Credit Union June 1998-
June 2001
4651 Walzem Road
San Antonio, Texas
Member Service Representative- Express Lending. Responsible
for providing member assistance by telephone including
inquiries, account error resolution, communication, guidance,
and cross-selling Credit Union products and services.
Responsible for monitoring and directing loans. Provide
information about Credit Union services to members and the
various dealers in a professional manner. Assists both front
office and back office personnel in all aspects of lending
process. Ensures the operational usage of policy and procedure
manuals.
Delinquency Control Specialist- Maintain, control and monitor
all delinquent accounts and reports, and initiate and
coordinate debt collection. Responsible for disposition of
collateral and other assets received as adjustments to
delinquent accounts. Follow up on delinquent accounts by
telephone, personal contact and correspondence; research and
monitor activity on delinquent loan accounts to determine their
status and collectibles.
Education:
Northwood University Fort Worth, Texas 76127
Associate of Arts Degree - Management Information Systems 2010
G.P.A 3.38
Language(s):
English and Spanish. Proficient in speaking and writing
ability.
Contact this candidate