Customer Service Sales
Resume:
Joanne E. Wilson
Farmington Hills, MI 48334
*********@*****.***
OBJECTIVE
Seeking a similar position as a customer service representative. I am a
hardworker looking for an opportunity to develop further my skills.
QUALIFICATIONS
( Team player - Strives to be an outgoing personality and effectively
works with others
( Effective communicator
( Detail orientated with work responsibilities
SKILLS AND ABILITIES
Flexible and able to adapt to different personalities and communicate
effectively. Office and computer skills, personal computer skills, Oracle
software data input screens. Skilled in Microsoft word and Microsoft Excel.
EMPLOYMENT HISTORY
Customer Service Representative, 05/2001 - 030212
NGK Sparkplugs, Wixom, MI
Functional Duties: Mailing distribution for Aftermarket Group everyday.
Audit the sales after they are entered into SAP. Sales leads were recorded
and distributed to sales people. Input orders from different customers and
audit them for correctness. After audit orders are filed. Process ongoing
mail through USPS or UPS Mail services. Mailing of company catalogs for
automotive and non-automotive customers. Completed Ozark new store orders,
ACE Sales orders and Rotary sales orders. Organize and filing of orders at
year end which took approximately 2 weeks to complete. Participated in TTN
Learning training for customer service representatives.
Clerical Assistant I, 07/1986 - 03/2001
K-Mart Resource Center, Troy, MI
Data entry and verification of claim documents such as refunds checks,
cancelled checks, and voided checks. Data entry of workers compensation
checks, including worker compensation claim information. This included
working with different states resolving claimant information submitted by
claim administration offices. Processed high volume of documents,
demonstrated interpersonal skills through interaction with various
contacts. Other administrative functions such as organizing, filing,
document copying and investigation.
EDUCATION
Associate Degree - Computer Programming
Oakland Community College, Farmington Hills, MI
Diploma - General Studies
Southfield Lathrup High School, Southfield, MI
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