Customer Service Assistant

Elizabeth Martin

Phone: 713-***-**** Email:

**********@*****.***

Objective: Enthusiastic candidate seeking a professional position

utilizing my abilities developed through

experience, training and education in the fields of Customer Service

Representative, Administrative Assistant/Support.

Education: Seeking a Nursing Degree

American Business Computer System

Houston, TX

Certified Nursing Assistant

College of the Mainland

Experience: Private Duty Home Care Giver

Certified Nursing Assistant 03/2012 - 04/ 2013

Assisted with all levels of care

Assisted client with ambulation, personal health and

hygiene

Performed light housekeeping

Private Duty Home Care giver

Certified Nursing Assistant 02/2011 - 10/2011

Assisted with all levels of care

Assisted client with ambulation, personal health and

hygiene

Performed light housekeeping

National Seating and Mobility

Customer Service Representative 12/2008 - 01/2011

Responsible for calling and scheduling patient's medical

equipment delivery as well as translating as needed in

business area, assisting RTS' to ensure compliance with

HIPAA laws and regulations

Provide excellent customer service and support, organizing

and prioritizing workload and meeting deadlines

Greeting and assisting patients that approach the

receptionist's area, answering phones and directing callers

to the appropriate area

Cardon Healthcare

Patient Accounts Representative 08/2008 - 12/2008

Responsible for Client's accounts, following up with

Doctors, Hospitals, Attorneys and Insurances to determine

liability and coverage

Adorno Rogers Technology

Office Administrator 04/2006 -02/2007

Responsible for billing, coding and requesting

authorization to provide durable medical equipment from

private insurance, Medicare and Medicaid

Responsible for translating during an evaluation to answer

all of the patients questions in regards of the prescribed

equipment

Verified Insurance to determine coverage

Patient Intake

National Seating and Mobility

Office Administrator 10/1998 - 04/2006

Efficiently managed all of front office personnel

Responsible for billing, coding and requesting

authorization to provide durable medical equipment from

private insurance, Medicare and Medicaid

Translate as needed in business area, assisting RTS' to

ensure compliance with HIPAA laws and regulations

Provide excellent customer service and support, organizing

and prioritizing workload and meeting deadlines

Greeting and assisting patients that approach the

receptionist's area, answering phones and directing callers

to the most appropriate area

Skills CPR Certified

Certified Nursing Assistant

Bilingual (Spanish, read, write, speak)

Proficient in office 2007, Excel

Ability to interact effectively and professionally with

persons from diverse cultural, socioeconomic, education,

racial, ethnic and professional backgrounds

Work effectively with managers, co-workers, members of the

public and professional groups

Fast learner, highly dependable

Excellent attention to detail

References Available upon request

Contact this candidate