Human Resources Customer Service

CLAUDIA M. ROMATZ

586-***-****- . *******@*****.***

http://www.linkedin.com/in/cromatz/

Human Resources Generalist and Customer Service Specialist

Recruiting, Strategic business partner, Executive/Employee Relations,

Interviewing Counseling Dedicated team player

Driven to achieve results

A Dynamic and Intuitive Human Resources Professional experienced at

managing multiple projects from conception to completion. Understand the

employees and customers achieve win-win outcomes in leadership and conflict

resolutions.

ADMINISTRATIVE / HUMAN RESOURCES SKILLS AND ABILITIES

. Human Resources Administration . Accounting Operations .

Customer Service . Client Relations

. Benefits Administration Assistance . Employee/Staff/Manager

Support . Research, Monitoring and Tracking Info

. A/R . A/P . Reconciliation . Payroll . Scheduling

Appointments . Confirming

Bilingual; fluent in English and Spanish . Windows .

Office . QuickBooks . ADP,

. Employee Relations. Adobe Photoshop CS50

. Recruiting & On-Boarding

PROFESSIONAL EXPERIENCE

Kadima; - Serving mental and disabled adults. -Southfield, Michigan

2012-2013

Human Resources Manager-

Coordinated and managed the recruiting, employment for ten homes staffing

. Oversaw and coordinate shift schedules for different home

locations.

. Reduced overtime by 25%.

. Successfully recruited, interviewed and hired to fill different

level positions; managed all recruitment activities including job

descriptions, advertisement placement.

. Performed background checks and prepared new hire orientation kit

. Processed workers' compensation claims/attended unemployment claims

and processed employees' benefits, FMLA and COBRA.

. Supported managers with employee's issues such as: disciplinary

actions or other questions.

. Collaborated into updating personnel manual.

Cardiovascular Consultants, P.C.; Sterling Heights, Michigan 1998-

2012

Human Resources Generalist . Accounting Specialist

Processed bi-weekly payroll and worked together with manager to analyze

competitive employee

compensation plan.

. Cooperated on daily operations of this fast-paced 50-person office

. Oversaw processing of bi-weekly payroll while resolving payroll

issues, changes, and W-2s and year-end transactions

. Closely monitored changes within laws/regulations and maintain

employer compliance

. Ensured newly hired employee paperwork is filled out properly and

submitted before commencement

. Acted as liaison between organization and employee resolving

employee-related issues; advised senior management by making

recommendations on corrective action in handling adversarial

situations

. Resolved employee disputes, complaints and discrepancies

diplomatically and effectively

. Oversaw A/R, A/P, and reconciliation of accounts and preparation of

cash reports

. Purchased supplies and equipment; research companies in order to

cut costs and find secondary

. supplies in order to eliminate backorders as well as reduced

expenses 10%

. Benefits Administration- worked with different companies to bring

on new agent and review

. benefits programs and implementing H.S.A.

St. Clair Shores Adult Education; St. Clair Shores, Michigan

2002-2005

Spanish Instructor

Prepared and organize meaningful and practical lessons for travelling

group of students.

. Taught practical expressions and phrases, assisting students in

communicating while traveling

. Developed weekly plans and curriculum: provided a comfortable

learning atmosphere through various classroom management

techniques.

. Provided a different perspective of the language by utilizing

personal resources besides assigned curriculum.

EDUCATION & CERTIFICATES

Master of Science, Administration, and Human Resources, Central Michigan

University, Warren, Michigan

Bachelor of Science (B.S.), Public Administration, Central Michigan

University; Warren, Michigan,

Cum Laude

Certificate: Perfecting your Professional Plan, Macomb Community College,

Warren, Michigan

Certificate: Certificate in Information Technology-Applications

Professional in progress.

PROFESSIONAL AFFILIATIONS

Society of Human Resources (SHRM)

Human Resource of Greater Detroit ( HRGD)

Michigan National Diversity Council ( MNDC)

VOLUNTEER WORK

City of Sterling Heights - Diversity Events

Hope Center - Macomb

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