Customer Service Assistant

Jennifer Kempher, OTA/S

*** ****** ***** ● Jacksonville, NC 28540 ● 309-***-**** ● ********.**********@*****.***

Objective

College graduate who majored in Occupational Therapy Assistant seeking a Certified Occupational Therapy

Assistant position which will utilize my knowledge and skills and allow me to provide supportive, effective

t reatments in an individual or group setting.

Education

Associates in Applied Science, Occupational Therapy Assistant

Caper Fear Community College, North Carolina

• May 2013

• President’s Honor List

• Phi Theta Kappa Honor Society Nominee

• GPA 4.0/4.0

Associates in Arts

Blackhawk Community College, I l l inois

• May 2007

• Graduated with honors, Cum Laude

• Internship at Walt Disney World

• GPA 3.50/4.0

Fieldwork

Camp Lejeune Naval Hospital – January 4, 2013 to February 28, 2013

Level I I Rotation I

• Physical Dysfunction/Orthopedic RotationPost-surgical patients

• Experience with hand, wrist, elbow injuries

Comprehensive Rehabilitation, Iowa– March 11, 2013 to May 3, 2013

Level I I Rotation I I

• Pediatric Outpatient

• Experience with Developmental Delay, Autism, Sensory Processing, behavioral, and handwriting deficits

Experience

Receptionist - April 2011 to August 2011

Lawson-Wagner Nationwide Insurance

• Provided excellent customer service

• Assisted in payments and deposits for insurance

• Clarified insurance questions for customers

• Arranged appointments for customers to meet with agents

Receptionist – July 2008 to March 2011

JZ Mann Pediatric Therapy

• Helped parents set appointments for their children

• Verified upcoming appointments through daily reminder calls to parents

• Ensured patient charts were completed accurately

• Assisted therapist when needed by getting equipment, tools, paperwork, etc.

• Provided basic clerical work: answered phones, faxed, made copies, prepared forms for therapists to fill

out, etc.

Skills and abilities

• Knowledge of Occupational therapy theory, procedures, diagnosis, and treatment techniques

• Hands on experience in outpatient rehabilitation facility

• Knowledge on SOAP note formation

• Skilled in Microsoft Word, Excel, and PowerPoint

• CPR Certified

• Detail-oriented

• Ability to provided compassion filled therapy services.

• Training on the indications and contraindications of treatment techniques and modalities.

Professional Orginizations

• American Occupational Therapy Association Member – July 2011 to July 2012

• Student Occupational Therapy Assistant Club Member

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