Sales Manager
Resume:
Stephanie Grover, NAPW - Po Box *** - Highland, CA 92346
********@*****.***
Objective:
To obtain a stable position within an organization that will allow me to advance as well as contribute to their growth and success utilizing my experience, dedication and knowledge.
Aflac
Rancho Cucamonga, Ca
2012 - Present
Regional Sales Office Manager/Independent Consultant
Coordinate, plan, organize, control and maintain balance work process at our Regional Rancho Cucamonga Office Directly involve in the recruiting process. Assist Regional Sales Coordinator and District Managers. Incorporated an implement a recruiting system. Marketing and monitor the work process and evaluate the outcome. Lead recruits through their California License process and Alfac training. Assist at Job Fairs. Manage and organize Regional Sales Coordinator's schedule. Meet monthly and quarterly goals. Train assistants/interns. Assist clients with their claims process to ensure claim will be processed in a timely manner. Coordinate and assist at sales training. Consultant independent position.
McKinley Elementary School
Redlands, Ca
2011- 2012
Teacher assistant
Assist teacher in grading tests, making copies and organizing events.
Prop.Services
Costa Mesa, Ca
2011
Leasing Professional
Responsible for all marketing and leasing of the community through achieving marketing and leasing administration responsibilities.
Make, implement and document marketing and sales decisions that meet or achieve occupancy, revenue and tenant satisfaction objectives.
Develop and implement marketing plans to maximize traffic and rental closing performance.
Implementing corporate accounts to the property portfolio, heath, community service, education, large Anaheim corporations.
Maintain constant knowledge of market conditions and competition in the surrounding communities to better maximize rents.
Demonstrates initiative, independent judgment, personal awareness, professionalism, integrity and grooming and exercise confidence in all areas of performance.
Accomplish all tasks as appropriately assigned or requested.
Serve as individual responsible for decisions regarding the community in the absence of the Resident
Manager and/or Leasing Director. Serve as role model to peers.
Conform to all safety rules and use all appropriate safety and personal protection equipment as required.
Redlands Community Hospital
Redlands, Ca
2010-2011
E.R. Department, volunteer
Ensure we had enough refreshments and food for the patients. Assist in having the rooms ready for new arrivals. Cater patients and their respective visitors. Assist in anything that the department needed, while on duty.
Regional Occupational Program
Redlands, CA
2009 - 2010
Billing Insurance for Medical Office
Continental American Management, Inc.
Redlands, CA
2005 – 2008
Community Director
Lead and supervised personnel and property functions.
Administered and maintained all phases of community operations.
Promoted educational programs and assisted community associates in becoming more proficient in their career.
Effectively marketed apartment community to maximize profitability and maintain a high standard in the market place.
Coordinate resident activities.
Obtained contracts for ongoing services required at the community.
Managed all capitol improvements.
Operated within the approved annual budget.
Maintained an open communication with Regional Supervisors as well as Corporate Staff.
Protected owner’s asset from liability or loss by promoting safety in the workplace.
Pacifica Enterprises
Rancho Cucamonga, CA
2005 – 2004
Resident Manager
Administered and maintained all phases of the community operations.
Lead and supervised personnel functions, community maintenance, monitored market conditions, resident relations, and resolution of resident needs.
Interacted directly with prospective and current residents to achieve maximum occupancy.
Responsible for all phases of the leasing process from the introduction of the community to the move- in process as well as maintaining communication through out their tenancy.
Implemented corporate accounts for greater occupancy.
Maintained an open communication with Regional/ Owner of the property.
Responsible for the condominium conversion project.
Supervised the quality of the ready units to ensure the buyers satisfaction.
Communicated through words and actions my commitment and understanding of residents and owners needs.
MacBeth Apartment Systems
Rancho Cucamonga, CA
2004 – 2002
Resident Manager
Administered and maintained all community operations, including capitol improvements.
Operated within annual property budget, while doing full rehabilitation of community.
Lead and supervised personnel functions, community maintenance, monitored market conditions, resident retention and resolution of resident needs.
Maintained an open communication with Regional and Corporate Staff.
Trained new leasing agents.
Coordinate resident activities.
Provided coverage for other properties as needed.
Education
Bilingual English-Spanish
Billing Insurance for Medical Office
Fair Housing
OSHA/ Risk Management
Lead and Asbestos
CPR
Leasing and How to Overcome Objections
How to Manage Difficult People
Excellent Customer Service
Hospitality Sales
Sales and Public Speech
Science Social Communication University
Elementary School Teacher Degree
High School Degree
Awards and Recognition’s
2013 CPR
2012 2nd Place Quarterly recruiting goal, through out California, Nevada and Hawaii Regions.
2011 98-100% on secret shops Prop. Service Inc.
2010 CPR
2008 Annually audit according to Continental American standards. Retention and delinquency.
2007 Standard of Excellence Award for 150 and above units for the San Diego Region. The best property in every single category. Occupancy, delinquency, retention and budget.
2006 Resident Surveys Response was 90% of the residents participation, expressing been very satisfied with the management of the property. Occupancy, delinquency and retention.
2005 Resident Survey Response for 40% to 90% improvement in all of the areas. Occupancy, delinquency, retention and standard of excellence. 95-100% video secret shops.
95 – 100% on secret shops MacBeth Apartment Systems.
References
Upon Request
Contact this candidate