Customer Service Medical

DENNIS ANTHONY MCINOTSH

***** ***** ***** **., ******, TX 77346 281-***-**** ****************@*****.***

Microsoft Project

PROFESSIONAL PROFILE Microsoft PowerPoint

Over 10 years experience as part

PROFESSIONAL EXPERIENCE

of a specialized team that

promotes customer service care

SKILL SET

to encourage individual growth,

resolve work-related

Customer Service (Radio Shack, Ace Hardware, JoAnn Fabrics 1999-2012)

concerns, foster open

communication, and provide a

•

respectful and supportive work Confer with customers by telephone or in person to provide

environment. information about products or services, take or enter orders, cancel

accounts, or obtain details of complaints.

CAREER OBJECTIVE

• Keep records of customer interactions or transactions, recording details

To obtain an administrative

of inquiries, complaints, or comments, as well as actions taken.

assistant position that would

provide me the opportunity to

• Check to ensure that appropriate changes were made to resolve

utilize my education and

customers' problems.

transferable skills in the area of

Microsoft office, office Xerox

• Determine charges for services requested, collect deposits or payments,

machines, clerical duties, and

or arrange for billing.

customer service.

• Review insurance policy terms to determine whether a particular loss is

covered by insurance.

FORMAL EDUCATION

• Contact customers to respond to inquiries or to notify them of claim

Bachelor of Arts – 2011

Applied Design/Visual Arts investigation results or any planned adjustments.

University of Houston

• Resolve customers' service or billing complaints by performing

PERSONAL ATTRIBUTES activities such as exchanging merchandise, refunding money, or

adjusting bills.

Critical problem-solving skills

• Compare disputed merchandise with original requisitions and

Acute decision-making

information from invoices and prepare invoices for returned goods.

capabilities under pressure

Team oriented

Office Clerk (Universities of Texas Pan-American & Houston 2008-2010)

Excellent communication skills

•

Innate technical competency Operate office machines, such as photocopiers and scanners, facsimile

machines, and personal computers.

Resourceful and creative in

developing strategies • Answer telephones, direct calls, and take messages.

SOFTWARE

• Maintain and update filing, inventory, mailing, and database systems,

Microsoft Office Suites

either manually or using a computer.

SharePoint

Microsoft Word

• Communicate with customers, employees, and other individuals to

Microsoft Excel

Microsoft Access answer questions, disseminate or explain information, take orders, and

Microsoft Visio address complaints.

DENNIS ANTHONY MCINOTSH

20034 Misty Pines Dr., Humble, TX 77346 281-***-**** ****************@*****.***

• beach conditions, emergency medical treatments performed, and other

Open, sort, and route

relevant incident information.

incoming mail, answer

correspondence, and prepare

outgoing mail.

• Compile, copy, sort, and file

records of office activities,

business transactions, and

other activities.

• Compute, record, and

proofread data and other

information, such as records

or reports.

• Type, format, proofread, and

edit correspondence and

other documents, from notes

or dictating machines, using

computers or typewriters.

• Review files, records, and

other documents to obtain

information to respond to

requests

Lifeguard (Village of Hempstead,

Total Pool, Bally’s, DS Recreation

1998-2012)

• Examine injured persons

and administer first aid or

cardiopulmonary

resuscitation, if necessary,

using training and medical

supplies and equipment.

• Contact emergency medical

personnel in case of serious

injury.

• Rescue distressed persons,

using rescue techniques and

equipment.

• Complete and maintain

records of weather and

Contact this candidate