Customer Service

Cassandra D. Reid

**** ***** ***** *********, ** 28217 704-***-****

***************@*****.***

Objective

To obtain a challenging and rewarding position within a prosperous organization that will fully utilize

my versatile skills and experience, as well as offer specialization growth.

Skills Profile

10+ years of Payroll, Human Resources, and Customer Service Excellence

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Retail sales, cash-handling accuracy, credit card transactions, loss prevention, merchandising &

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marketing experience

Highly motivated and effective in problem analysis and finding creative solutions

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Employment History

Service Desk Refund Cashier, TJ Maxx 10/2008 current

Charlotte, NC

Manage customer service desk operations; Answer telephone inquiries from customers and

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stores regarding the status of inventory and other consumer satisfaction issues.

Assist customers with returns and acquiring store credit accounts and service packages.

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Work with the markdown team, inventory, and computation of daily register data

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Cashier, Sam’s Club 11/2006 10/2007

Pineville, NC

Courteously greeted customers and efficiently processed transactions within busy, fast-paced

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retail environment.

Operated cash register, scanners and computers to itemize and total customer purchases;

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collected payments and make change for cash transactions and account payments; and balanced

drawer at the end of each shift.

Payroll/Human Resources, Hubbard Automotive Group 12/2004 11/2006

Charlotte, NC

Managed weekly corporate payroll for Honda of Lake Norman and Diamond Chevrolet

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Processed payroll (weekly, bi-weekly, exempt, non-exempt employees and commission

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earnings).

Maintained a high level of customer service including timely response to inquiries via phone or

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e-mail.

Worked closely with HR department to ensure accurate benefit deductions and employee record

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keeping.

Knowledge of federal, state and local wage and hour laws.

Extensive use of ADP Payroll System and Kronos time tracker

Compiled statistical data to report payroll allocations: bi-weekly, weekly

Processed wage and payroll adjustments

General office support; filing, faxing, copying

Processed Employment Verification

Processed Vacation and Paid Time off Request

Created Excel spreadsheets to organize data

Performed EFT weekly state/federal taxes

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Assisted the Finance Manager

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Senior Payroll/Billing Clerk & Area Director/Staffing Coordinator 10/1997 06/2004

Med Staff Carolinas LLC DBA Vita Medical Staffing

Charlotte, NC

Trained and supervised payroll clerks

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Compiled payroll data from time sheets, timekeeping system and/or other records, input data

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into payroll files and balance hours against various reports used.

Prepared monthly reports for General Ledger entry, vacation accrual, payroll accrual, payroll

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taxes and garnishments, etc.

Reviewed, verified and balanced all W-2 management reports; maintain compliance with

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annual W-2 changes and requirements.

Managed timekeeping system and applicable data entry to ensure compliance with DOL

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regulations and company policy.

Recorded, tracked and reviewed PTO taken / accruals; compute PTO for terminated employees

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and make necessary adjustments to final paycheck.

Coordinated implementation of employee benefit programs with related payroll reporting and

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deduction requirements.

Assisted employees with payroll related questions and discrepancies.

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Handled special payments and deductions, check issuance and distribution.

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Assisted in HR related activities.

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Contacted clients daily to fill nursing staffing needs at open facilities

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Conducted orientations for new clients

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Teachers’ Assistant/Special Needs Assistant 11/1996 06/1999

Charlotte Mecklenburg After School Enrichment Program

Charlotte, NC

Supervised children with special needs in various activities

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Fostered cooperative social behavior through group projects to assist children with forming

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relationships with other children and adults.

TECHNOLOGY

- Microsoft Office Suite, ADP Payroll Software, Kronos Time Keeping Software

Skilled at operating computerized cash registers, scanners and affiliated POS system

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EDUCATION

(1992) Central Piedmont Community College, Charlotte, NC - Business Education

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(1990) Myers Park High School, Charlotte, NC

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Contact this candidate