Customer Service Sales

RESUME

Name: Sandeep Arun Niphadkar

Address: */***, *-****, ****** Complex

Ranade Road, Behind Union Bank,

Dadar (West), Mumbai 400 028

Phone Number: 922**-***** (Mobile)

022-****-**** (Residence)

Email ID: ****************@*****.***

***

Aspiration : To be part of a learning organisation where I get an

opportunity to explore new

Skills and develop my career.

Education Background:

Degree Year of Passing University / Board

Bachelor of Arts 2006 Mumbai University

HSC 2003 Mumbai Board

SSC 2001 Mumbai Board

IT Courses:

Course Name Institute Durations

DCM (Diploma In Computer A - Plus Computer April 2004 to Aug 2004

Application & Management) Education

MS - CIT Ganaraj Foundation's Jan 2010 to July 2010

Computer Academy

C - Programming, C++ - St. Angelo's Sep 2010 to Nov 2011

Programming, SQL, VB.Net,

Oracle, ASP. Net

Work Experience:

1. KARAMTARA ENGINIERING PVT. LTD. (Aug 2012 - Jan 2013)

As a MIS Officer (In Purchase Department)

. Creating PO (Purchase order in SAP) for all sister concern companies.

. Updating NCDEX (National Commodity and Derivative Exchange of India)

report

. Preparation of LME Report (London metal exchange report).

. Preparation of HZL report (Hindustan zinc limited report).

. Preparation of RECO (Tally the material Report with purchase order).

. Payment dispatched to all vendors according to sales.

. Preparation of Letter of Credit.

. Preparation of Performa Invoice.

. Preparation of bill of exchange.

. OLAP used to pull out LME, HZL, NCDEX reports

2. HINDUSTAN UNILEVER LTD: (On Payroll of Adecco Flexi one Solutions Ltd):

(Jun 2011 - Aug 2012)

As a HR MIS Coordinator

. Maintaining MIS for Sales Co-ordinate's

. Resolved payments related issues for TSO, PWE, CCO, CCE, TL's, LSP,

LSP TL's and CDM Departments.

. Maintaining Reports Daily Weekly and Monthly For Performance with the

PPT Presentation

. Working in TAT with "0"Error

. Also Do Extra Report as per requirement.

. Organize Meetings Annual Functions and Monthly Functions with the data

and Gifts e.g. All India Managers Meetings.

3. TATA TELE SERVICES (Mah) LTD: (On Payroll of Andromeda Marketing): (Sep

2006 - July 2010)

As a Customer Service Executive (In Billing Department):

. Resolving customers billing dispute

. Handling Escalation's related to billing disputes

. Co-ordination with VAS & Marketing Team for providing end to end

resolution & rectification

. Maintaining MIS for billing (FTD & MTD)

. Handling query related to Itemized Bill & also forward the same to the

customer if required

. Handling Adjustment Posting in system

. Handling Welcome Letter

. Preparing Welcome Letter for new activation CDMA Customer's.

. Preparing Welcome Letter for new activation GSM Customer's.

. Handel the prepaid complaint Technical / Non Technical

. Resolved the customer technical related complaint & Non technical

related complaint

. Kenan-Arbor use for adjustment posting

. E-CRM used to update the customer billing related complaint

information in the system,

Generate the Invoice no & pull out the Complaint

. POS (Point of sales) used to Pull out the Welcome Letter Data

. Metasolv used to Activate or Deactivate the VAS (Value Added Service &

STD, ISD)

. Tipps used to resolve the Customer technical & non technical prepaid

related complaints & pull out the data.

4. BHARTI TELECOM SERVICES: (On Payroll of Raja Ram Management Services):

(May 2005 - Sep 2006)

As a Back office Executive in collection Department & Also as a Data Entry

Operator.

. Updating of daily feed back from Field Executives.

. Payment updating.

. Depositing Cash in Airtel office.

. Sending it to collection manager.

5. B.Y. PADHEY Advertising Agency: (April 2004 - June 2004)

As a Office Assistant

. Taking details from the Customer about the advertisement.

. According competing formalities from the customer.

. Making bills on the basis of size and the matter of advertise.

. And Sending advertise to editor for further presses.

IT Skill-Set: Ms-office, Word, Excel, Power Point, MS-

Access, MS-CIT,

Web designing, FoxPro, internet,

C - Programming, C++ Programming,

SQL, VB, .Net, ASP.Net, Oracle

Software / Programs Worked on:

. Kenan-Arbor

. E-CRM

. POS (Point Of Sales)

. Metasolv

. Tipps

. OLAP

. SAP

Languages Known: English, Hindi and Marathi

Hobbies: Reading books, Playing Cricket, Listening Music

Date of Birth: 29-Sept-1984

Sandeep Arun Niphadkar

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