Customer Service Quality Assurance

D aniel J. Carey

*** ****** *** • Ballston Spa, NY 12020 • 518-***-**** • **********@***.***

MANAGE ME N T • SAFE TY LEADERS H I P • Q UAL I TY

ASSURANCE

+ Years of extensive Experience with an Emphasis on Team Leadership,

Team Building, Personal Leadership, and Training/Mentoring

Results driven leader, with the ability to lead cross-functional team, in distribution,

logistics and customer service fields. Proven t rack record of using innovative approaches to

i mprove daily operations of large scale organization, including t raining programs and r isk

management. Areas of expertise include:

• •

Quality Assurance H azardous Material

• Safety Management / Public E ndorsement.

•

Safety N umerous Fire Related

• Regulatory Compliance Courses

P ROFESSIONAL EXPER IENCE

Special skills:

RESNA Certified ATP.

Experienced with JDEdwards inventory system. DOT, FDA and JCAHO regulations.

CDL Class B driver license with Hazardous material endorsement.

25 years as a volunteer fire fighter 5 of those years as fi re chief of the Round Lake Fire

Department. Past 13 years as a Safety chief. Taking numerous management and fi re

related courses.

Assistive Technology Professional/ Mobility Service Specialist / Rehab Technician.

A lliance Seating and Mobility a division of The Scooter Store. A pril 2009

– P resent

Evaluates customers for rehab power chairs needs, delivers and fi ts equipment, and

assures that functional goals established at the evaluation are met.

Coordinate with healthcare professionals to assess and recommend appropriate

mobility and seating based on patient’s conditions and needs.

Deliver and teach customers on all aspect of Power mobility and insure signature for

medical billing.

Service and deliver complex rehab power chairs.

Call customers and set up appointments for delivery and service, and update in total

v iew.

Receive and maintain Inventory, and research parts for customer units.

D aniel J. Carey

207 Sunset Ave • Ballston Spa, NY 12020 • 518-***-**** •

**********@***.***

Location Center Manager - F i rst Community Care A Rotech Sept 2008– Dec

2008

Supervise assets, procurement distr ibution and inventory and equipment utilization.

Perform annual performance reviews on employees under my supervision.

Excellent customer service and supervisory skills, excellent communication and

p resentation skills.

E nsure staff compliance with all applicable regulatory requirements including proving

documents for the driver qualification file. Department of t ransportation guidelines and

paper work.

Process paperwork for distribution of equipment and supplies. Schedule and organize

daily deliveries and pick up of equipment.

Work P & L for the branch, including asset equipment utilization and inventory levels to

ensure maximum profit.

Ensures warehouse is maintained in an efficient, clean and safe manner.

Branch Logistics Manager - A pria Healthcare 1999 – 2008

Supervise assets, procurement distr ibution and inventory and equipment utilization.

Excellent customer service and supervisory skills, excellent communication and

p resentation skills.

Perform annual performance reviews and r ide alongs with all delivery personnel.

E nsure staff compliance with all applicable regulatory requirements including proving

documents for the driver qualification file. Department of t ransportation guidelines and

paper work.

P rocess paperwork for distribution of equipment and supplies. Schedule and organize

daily deliveries and pick up of equipment.

Work P & L for the branch, including asset equipment utilization and inventory levels

to ensure maximum profit. Ensures warehouse is maintained in an efficient, clean and

safe manner.

M anaged multiple Branches.

Patient Service Technician - L incare, Inc 1990 - 1999

Package and prepare equipment and supplies prior to distribution.

Process paperwork.

Deliver and pick up medical equipment from homecare patients.

Maintain daily vehicle maintenance logs, such as DOT< FDA and JCAHO regulations.

Order and maintain stock levels in warehouse.

Reference : Upon request

Contact this candidate