Customer Service Administrative Assistant

Dawn R. Forsythe

*** **** **.

Napoleon OH *****

(h) 567-***-****

(c) 419-***-****

********@*****.********.***

OBJECTIVE: To utilize the knowledge and skills I have acquired from college and work experience to establish a long-term career with a reputable company

EDUCATION

2009-2011 Northwest State Community College- Associates of Applied Business and Network Administration

Graduated with G.P.A. – 3.41

2002-2004 Stautzenberger College- Associate of Applied Business and Paralegal Studies

Graduated with Honors- G.P.A. 3.77

2000 Emergency Medical Technician Certificate, National EMS Organization

EMPLOYMENT

201 Project Coordinator/Help Desk, Micro Works, Inc.

Coordinated all projects and tickets, managed all scheduling utilizing Auto Task

Continuous contact with client throughout project, including follow up

Remediated tickets when applicable

2011-2012 Administrative Assistant, G. Stephens Inc

File Management and documentation control

Office supply inventory, and manage phones

2011 Apple Care Technician, Kelly Services

Customer Service

Assist customers with technical support over the phone from home office

2009-2011 Help Desk Student Worker and Tutor, Northwest State Community College

Troubleshooting, upgrading, and installing campus computers and software

Assist with Help Desk responsibilities and customer service

2004-2008 Paralegal/ Office Administrator, James E. Haughn, II Law Offices

Customer Service, conduct client interviews

Conduct research at the Law Library and online

Draft motions, complaints, letters, manage files, billable hours, and contacts and assist in trial preparation and general office duties (phones, filing, and dictation)

Organized and implemented filing system

Managed and directed additional employees as applicable

Responsible for all accounting practices and taxes for the firm

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