Customer Service Insurance

**** *. ****** **. ****: (***)- ***-****

Chicago, IL 60644 E-mail:

********@*****.***

Denedra Kinnard

Objective To obtain a position where I can expand my administrative skills by utilizing my multi-

tasking techniques where I can grow within a company. Demonstrate my abilities in

managing multiple projects and deadlines.

Skills

• Microsoft Office

• Experience with systems such as CUBS, Sovers, NEBO & Epic

• Office Equipment Operations

• Skip Tracing (Insight Collect, Accurint, Id Info, Lexis Nexis,

W hite Pages and Google)

• Strong Interpersonal and Communication Skills

• Switchboard Operator

• Word Processing/ Data Ent ry

May 2010 - Present Harris & Harris Chicago, IL

Experience

Insurance Clerk

• Author professional correspondence for attorney and insurance firms

• Create and code UB92 & EMS1500 forms for insurance billing

• Create and send charity care paperwork to patients and attorney offices

on the behalf of several hospital clients per their individual procedures, maintain

logs of outgoing application

• Monitor hospital systems for informational updating

• Work with individual hospital systems to review accounts for payments,

conversation notes and charity request decisions.

• Disperse confidential correspondence to associates within the office

• Maintaining archived files through chronological date filing process

• Process Medicare & Medicaid verifications determining eligibility and

coverage

• Use varies telephonic system to check claims status for out of state

hospital facilities

• Process and dispatch insurance request

• Take messages and answer questions during caller over flow

• Create, prepare and send liens to attorney’s and insurance companies

Jun. 05- Feb. 09 Citi Residential Lending Schaumburg, IL

Loan Processor/ Customer Service

• Verifies, compiles, and types application information for

mortgage loan; Reviews residential loan applications data is

complete and meets establishments standards including type

and amount of mortgage, borrower assets, liabili ties, and

length of employment.

• Recommends that loan not meeting standards be denied.

• Calls or wri tes credit bureau and employer to verify accuracy

of information.

• Types loan application forms, using computer.

• Calls specified companies to obtain property abstract, survey,

and appraisal.

• Informs supervisor of discrepancies in ti t le or survey.

• Submits mortgage loan application file for underwri ting

approval.

• Types and mail approval and denial letters to applicants.

• Submits approved mortgage loan file to mortgage loan closer

for settlement.

• Records data on status of loans, including number of new

applications and loans approved, canceled, or denied, using

computer.

May.03- May. 05 Arrow Financial Services Niles, IL

Bill Collector

• Collected on delinquent accounts on Capitol One credit card.

• Abili ty to demonstrate ini tiative when required to work as an

i ndividual and as part of a team.

• Strong ability to explain and respond to detailed issues in a

clear and concise matter with the debtors.

• Made over 200 outbound calls a day.

• Worked on Frontline File.

• Skip t raced 0-120 days.

Education September 1997- 2001 William Taft High School Chicago, IL

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