Medical Customer Service
Resume:
Jessica Swenson
Franklin, NJ 07416
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OBJECTIVE AND QUALIFICATIONS
Begin a career in a company that will utilize and develop my knowledge and skills in the medical field for
the long-lasting benefit of said company. I have outstanding verbal/ written communication skills. I am a
goal-oriented person who achieves results with excellent team building skills. I have extensive knowledge
in Microsoft programs and medical terminology. I am a creative problem-solver with resourcefulness and
have many ideas to help organize a business to pursue better results in the working environment.
PROFESSIONAL EXPERIENCE
2013-present Dr G’s Weightloss, Sparta, NJ
I am a Certified Medical Assistant. A majority of my clinical responsibilities include, taking vital signs,
writing scripts for labs, performing EKG’s. Some of my clerical duties include, answering the phones,
making and confirming appointments, calling patients with test results, and checking patients in and out.
2012-present Newton Medical Center, Newton, NJ
Switchboard
I manage the phone system of the hospital. Some of the other responsibilities is also handling emergency
situations and receiving emergency codes and going through the correct protocol. I am also receiving
STAR training in January to also work in registration and admitting patients to the hospital.
2010-2011 Endocrine Medical Associates, Morristown, NJ
MEDICAL RECEPTIONIST
I assisted the medical staff in preparing patient confidential files and retrieving messages from the prior
evening. My daily achievements were taking phone calls for six doctors and handling them in order of
importance. I was assigned to two doctors’ schedules to preserve its order and make necessary changes
when asked by said doctors. My co-workers and I achieved organizing a time management system
between calls and during calls for us to achieve the maximum benefits for our day.
2007 – 2010 NEI Worldwide LLC Clifton, NJ
CORPORATE ASSISTANT
I aided the President, Vice President and other managerial staff with anything asked of me. My everyday
duties consisted of data entry for all departments along with other computer work required of me. Filing
confidential documents for the bookkeeper and assisting in the bookkeeping, which has given me some
basic knowledge of QuickBooks. Another daily task that I did was pick-up and deliveries to clients from
items as small as documents to finish products weighing up to forty pounds. I have extensive knowledge
in traveling on all highways in New Jersey, New York and parts of Pennsylvania. My largest achievement
was helping with the employee management.
2006 – 2007 H&R Block Pompton Plains, NJ
SECRETARY/ASSISTANT
I assisted the tax preparers by providing excellent customer service at the front desk. My daily duties
consisted of answering incoming phone calls and scheduling appointments for the customers to meet with
our tax preparers and any other questions they might have had. I also aided in in computer work that was
asked of me.
2001-2006 Early career includes waitress experience for Cedar Crest Village, Chili’s and Friendly’s.
EDUCATION
BERDAN INSTITUTE, Wayne, NJ
August, 2009
Certificate, Medical Assisting
Areas of Study: Anatomy and physiology, human relations, medical law and ethics, Pharmacology,
OSHA and HIPAA guidelines
Administrative Skills: Patient reception, appointment scheduling, medical records, insurance
procedures, keyboarding, filing and computer applications utilizing medical software.
Clinical Skills: Venipuncture, EKG, urinalysis, vital signs, assisting with minor office surgery, First Aid
and CPR
EXTERNSHIP: (160 hours) performed clinical and administrative skills under the direct supervision of a
physician. Mario R. Capio, MD, Pompton Plains, NJ
Administrative duties included: Greeting patients, checking patients in and out, answering incoming
faxes, filing and photocopying.
Clinical duties included: Obtaining vital signs, performing venipuncture, EKGs and urinalysis, assisting
with ear lavage and minor surgery.
COMMUNITY COLLEGE OF MORRIS, Randolph, NJ
August 2008
• Received Associates in Liberal Arts
SKILLS/ACHIEVEMENTS
Student Member AAMA, Dean’s List - Berdan Institute, Certified in Medical Assisting, Microsoft Excel,
Microsoft Word, Microsoft Power Point, exceptional typing skills.
Contact this candidate