Network Software
Resume:
William Ellis Aldridge Jr.
P.O. Box ****, Robbins, NC 27325
**********@*****.***
To secure a Helpdesk Support position that will be technically challenging
and enable me to grow professionally and become an asset to the
organization.
Employment
HCL America. March 2012 - Present
. Promoted to Level II escalations team leader.
. Troubleshoot Citrix desktop environments and escalate to appropriate
teams as needed
. Supervise and assist team members with advanced troubleshooting as
level II escalations tech
. Responsible for diagnosing problems and providing support for staff
members at the University of Phoenix and the Brierley Price Prior Law
school in London Aprox. 6000 users.
. Duties include modify access to directories in Active Directory,
Creating Distribution Groups, Unlock Accounts, Reset Passwords and
disable accounts.
. Map network drives for end users.
. Troubleshoot and correct connectivity issue on Ethernet and wireless
segments.
. Troubleshoot and correct issues with various software packages and
escalate as needed.
The Pantry Corp. June 2010 - March 2012
. Responsible for diagnosing problems on credit card processing
terminals, circuits and secure processing gateways for 1700 locations
across the United States Via RDP, Lan Desk, and PC Anywhere.
. Provided remote diagnostic support for custom client side point of
sale software on 3400 windows hosts.
. Supported network operations to 1700 VPN connected sites over various
WAN links to include dial-up, DSL and Satellite
Tortrax Inc. June 2009 - June
2010
April 2004 - October 2005
. Provide remote PC support using tools such as RDP and Ultra VNC and
VNC
. Engineered and deployed major network expansion for large commercial
property broker. The project was finished ahead of schedule and under
budget.
. Provided small business customers with high quality professional
services such as engineering, data management and maintenance.
. Install AV for all desktops and laptops
. Performed site survey's, engineering and deployment of multi node
wireless networks which included high gain antennas, bridges, site to
site radio links and hot spots.
. Designed, deployed and maintained physical networks of all types of
media to include cat 5, cat 5e, cat 6 and fiber.
. Create Images for workstations for fast system recovery.
Trident Marketing February 2009 -
June 2009
Lay off after 6 months service.
. Configured Cisco IOS on 6500 series routers, 3700 switches, and 1200
series wireless access points, upgraded IOS to support MPLS
implementation, managed and monitored corporate networks for
performance and security issues.
. Managed Cisco 5505 and 5510 firewalls protecting the corporate
network, this included allowing or denying ports and protocols,
performance, network availability and security.
. Managed a Metro E WAN connecting two corporate offices where speed,
reliability and availability were crucial to daily operations.
. Installed and managed a VPN mesh network consisting of locations on
three continents.
. Implemented a MPLS network between multiple sites in remote locations
and the central office to reduce costs and increase stability.
. Implemented and managed a network monitoring tool, What's Up Gold, to
monitor the network and detect system outages and performance issues.
. Performed Packet analysis with Wire Shark and Snort to determine the
cause of end users access issues to corporate assets such as Intranet,
External Web sites, and Bandwidth issues.
Gulistan Carpet August 2006 - February
2009
. Installed and configured Barracuda Appliances for content filter and
Spam filtering of corporate infrastructure.
. Create backup and system recovery process for IT Dept. to be used with
all corporate workstations.
. Created disaster recovery plan and documentation to include off-site
storage for backup media.
. Repair and Replace various PC and Server Hardware to include NIC,
Video, RAM, Laptop LCD Screens, Hard Drives.. Etc..
. Configure system images using Ghost for easy deployment for new
employee and system recovery.
. Used tools such as Wireshark and Snort and TCP dump to determine
access and bandwidth issues on company networks.
. Migrated Symantec software firewall on a commodity Dell server to a
Symantec SGS appliance, migrated the SGS at end of life to a Cisco
5510.
. Engineered and implemented a new fiber network with a T1 backup to
replace the legacy network.
. Designed and implemented an extensive wireless network between two
ware houses and the production facilities for inventory control and
production, system consisted of 22 Cisco wireless access points, and
14 Intermech hand held wireless scanners. This enabled materiel
handlers to inventory the raw materials on the go from the forklifts
to the production facilities and finished products to the shipping
distributors
. Provided both onsite and remote desktop and server support to 600
employees
. Installed a power over Ethernet switch in order to extend wireless
access points through out the facility without the need and expense of
overhead power installations.
. Migrated the existing remote access VPN product to a new Cisco
product. This entailed writing a custom distribution package to
seamlessly un-install the old client and install the new Cisco client,
making the process transparent to the users.
Accipiter Solutions Inc October 2005 -
August 2006
. Installed Ethernet drops, WAN connections and performed cable
management in the data center and wiring closets.
. Responsible for the installation of routers, switches, servers and
racks in the Atlanta data center provided by Internap.
. Installed wifi networks, b g and n, in corporate offices.
. Install and maintain McAfee AV server for corporate users
. Maintained multiple PPTP servers for dial in users in remote
locations, one primary and one hot standby.
. Repair or replace various Desktop and server Hardware as needed.
. Created documentation and procedures for backups and disaster recovery
plan.
. Maintained the corporate SPAM filters and Web Content filters, this
included adding entries to white and black lists and refining rules
for SPAM.
Tortrax April 2004 - October 2005
See above
Pee Dee Electric CO-OP July 2003 - April 2004
Lay off after 9 months
. Install and support desktops and servers company wide as well as
install and upgrade software and hardware.
. Install and maintain McAfee AV server for updating clients on the
corporate network
. Programmed and setup modems for remote users.
. Created disk images of each style of system for company computers to
decrease down time and speed up system recovery.
. Installed cable drops and maintained cable management systems.
. Maintained the WAN links, consisting of DDS, ISDN and dial up
connections to sub-stations and remote offices.
. Responsible for the development and instruction of the corporate IS
training materials. Instructed classes for 80 employees.
. Troubleshoot and replace / repair various PC hardware for clients.
3 Education
Sandhills Community College 2001- 2003
Associate in Applied Sciences in Information Systems with an emphasis in
network administration. Graduated with a 3.2 GPA.
4 Military Service
US Navy 1990 - 1993
Engine-man (Diesel Mechanic)
Honorably Discharged, Disabled Veteran.
5 References
Available upon request.
6 Specific Tools and Software
Microsoft Office DNS
Microsoft Windows desktops (95-Windows 7) DHCP
Microsoft Windows server (NT 4.0 - Server 2003) FTP
Linux Cisco Firewalls
Cisco IOS Cisco Wireless 1240 AG
Microsoft Active Directory Cisco routers
Exchange Cisco Switches
BES Cisco VPN clients
Microsoft ISA Ghost
What's Up Gold Bart-PE
Netflow Helix
Wireshark SIFT
TCPDUMP Backtrack
Barracuda SPAM Gateway GFI SPAM Filter
Barracuda Content Filter McAfee Content Filter
Symantec Content Filter Veritas Backup Exec
Cable Analyzers Sales Force Software
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