Customer Service Real Estate

Alicia T. Cavanaugh ***************@*****.***

**** ******* ****** #*** 702-***-**** (Cell)

Work Experience

Real Estate Assistant 08/11 - 01/13

Coldwell Banker Premier Realty

. Maintain order of REO and Short Sale files

. Connect & Disconnect utilities

. Pay off demands for utility services and HOA

. Sort & distribute all incoming mail

. MLXchange, Outlook, and Equator experience

Business Administrator

Life Changers, Las Vegas, NV 05/09 - 10/10

. Office administration

. Cash Handling and record keeping

. Event scheduling and planning

. Accounts receivable and accounts payable

Center Manager

Advance America Cash, Waukegan, IL 09/07 - 12/07

. Provided cash loans and debit/credit products

. Supervised employees

. Phone collections

. Reconstructed the office procedures and protocol for efficiency

improvement

. Decreased office deficit from 98% to 59% within 3 months

Loan Specialist

Applied Research Capital Mortgage 04/02 - 09/07

. Origination (A-C) paper loans

. Loan Processing, HUD Approval, Compliant funding conditions, and

title closing (in office)

. Financial Planning for nonconforming clients

. Credit Restoration (assistance) for non-conforming clients as

needed for loan approvals

Loan Executive

Ameri-Quest Mortgage Services, Skokie, IL 08/01 - 03/02

. Loan origination of in house sub-prime loan programs

Education and Accreditation

Oakton Community College, Des Plaines, IL Major: Real Estate

Business Finance

Residential Loan Centers of America, Des Plaines, IL

Training: Mtg orig and processing 101 and Title Closing

Skills

. 6 years of mortgage origination experience (conforming and

nonconforming)

. 3 years mortgage loan processing experience (conforming and

nonconforming)

. 1 year of financial retail lending management

. 14 years excellent customer service

. 14 years data entry (40 WPM)

. 10 years sales experience

References

Sandra Hernandez Agent @ Coldwell Banker 1 year 702-561-

1491

Veronica Johnson Director @ Life Changers 4 years

256-***-****

Dr. Candy Best Personal Advisor & Friend 2 years 702-883-

1650

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