Human Resources Executive

B ruce W. Dougan, SPHR: Senior H uman Resources

E xecutive

Claremont, CA 513-***-**** ********@*****.***

w ww.linkedin.com/in/brucedougan

“Analyze, Design, and Implement is the mantra to achieve higher and

h igher business standards.” Bruce Dougan, SPHR

A Senior Executive with extensive experience across all critical business units. Has

successfully achieved results in Operations, Customer Service, Finance, Sales,

Logistics and Human Resources. Experience and knowledge spanning a vast array of

cultures, regions and functions. Combines Technical, Operations and Human

Resources expertise and can quickly analyze, recognize and create an optimal solution

to many of the critical factors an organization will face. Extensive experience in

G lobal Corporations, entrepreneurial service agencies, non-profit organizations, and

as a private consultant.

“Bruce quickly picked up the special aspects of our industry and melded this

new learning with his previous experience to quickly move our people systems

ahead. While he takes an analytical business approach to everything he does,

he balances all sides of a discussion and brings forward a fresh and creative

solution. He is the total package.” Chief Operating Officer, Transfreight Inc.

BWD MA NAGE ME N T CONSULT I NG C incinnati, OH and

C laremont, CA

Private consulting fi rm taking a holistic business approach to deliver impactful and

l asting results. Specializing in Organization Design/Development, Strategic Planning

and Mergers and Acquisitions which could deliver over 15% in cost reduction and

business growth.

P r incipal 2009 to Present

Key Results:

Delivered the people components of a $150 M acquisition for a global HiTech

company.

Redesigned the people systems in a manufacturing unit which resulted in stable

headcount, two additional production lines, and over $10 M of capital

i mprovements.

Top level analysis (Board, C-Suite and Directors) for a $175 M manufacturing

company. Recommended organization changes, new metrics and enhanced

p rocesses to move the company back onto the growth curve.

Designed a H igh Performance Work System for a Fortune 500 Company

w hich was replicated across four of their business sites.

Insti tuted a Business Plan projected to save $12 million over a 3 year period

(Base of $80M).

Developed and delivered t raining seminars covering: Change Management,

Motivation, Strategic Planning, Recruiting, H igh Performance Organizations,

Culture Change, and Board Development.

T RANSFRE IG H T I NC. E rlanger, KY and

K i tchener, Ontario

Transfreight is a third-party logistics (3PL) provider of best-in-class supply chain

solutions and warehousing/ t ransportation services. Transfreight has over 1500 team

members in 42 locations across the US, Canada, and Mexico.

Vice P resident H uman Resources, Safety and Compliance 2007-2009

Responsible for the HR, Safety & Compliance functions, development of a new C-Suite

Leadership Team, guided and directed cultural development, and served as Secretary

for Board of Directors.

K ey Results:

Developed and implemented business strategies moving the corporation to

d iversify; a move expected to double business within three years. The plan

a chieved 95% of goals year one.

U tilized Lean Tools to analyze personnel policies and procedures and then

c reated optimal solutions that reduced payroll errors by 80%, legal costs by 50%

and safety incidents by 30% all within 3 months.

Insti tuted a Talent Management Program which radically changed the approach

to human capital; significantly reduced recruiting costs, delivered individualized

t raining and career plans and re-designed the compensation programs. These

changes brought about a complete upgrade of the HRIS systems.

Transitioned the HR Organization from a t raditional t ransactional approach to

become a business partner.

Trained and consulted with HR Leadership from China, Japan, and South

A merica to share North American practices and adapt them to local conditions

and legislation.

P ROCTER & GA MBLE C incinnati, OH

P &G is the world's largest multinational consumer goods company, the 4th largest

corporation in the world by market capitalization and is Fortune's 5th Most Admired

Company.

D i rector H uman Resources 1999 – 2006

C incinnati, O H

Provided Human Resources support, coaching and direction for more than 4000

employees in the Customer Service, Logistics, Finance, and Sales functions. Direct

management responsibility for 12 HR professionals.

K ey Results:

Facilitated a cross-functional team of 30 managers to r e-invent the North

A merican Supply Chain ($22 Billion) that incorporated the Gillette acquisition

w hile reducing cost and headcount by 40%.

Key HR Leader during Acquisition and In tegration of Gillette, Iams, and Clairol.

E ach in tegration over delivered on Acquisition Goals and on employee retention.

Restructured the sales organization which resulted in reduced costs of 30%,

i ncreased sales of 10% and a streamlined selling process.

Designed, hired, t rained and rolled out a 1200 Retail Services Group in 12 weeks.

Continuous Improvement of Human Resources systems which resulted in; filling

a ll vacant positions within 60 days, created t raining, career and succession plans

for each employee, and changed HR structure/procedures to better align with the

B usiness needs.

Established and led an E mployee Relations Center of Excellence for all of

North America. Reduced response time and Employee Relations issues by 35%.

Responsible for Staffing, Succession Planning, Organization/Individual

Development for Global Supply Chain. Quarterly review sessions with L ine and

H R Leaders covering 500 key managers in 102 countries.

Consulted extensively with P&G’s Manufacturing and Supply Chain facilities in

E urope, South America, and Asia. Focus areas were H igh Performing Work

Systems, Organization Design and Development, and Strategic Planning.

Senior Manager, US Employee Relations 1996 – 1999 San

Ramon, CA

Employee Relations Specialist for the Western Region covering 800 personnel in six

s tates. Responsible for managing all high profile ER cases, reducing the number of

cases and leadership t raining and development.

Key Results:

Reduced employee relations issues by 25% via a proactive approach to problem

solving.

Directed organization re-designs resulting in enhanced customer focus while

decreasing headcount and cost by 30%.

Insti tuted process improvements in Training and Capabili ty Development,

Performance Management, Diversity Business Focus, Recruiting and Retention.

Region achieved

Best in N ation performance and all process improvements were redeployed

nationwide.

Customer Development Manager and HR Manager 1991 – 1996 Toronto, Ontario

Dual role responsible for 15 member Multi-Functional Sales Team for P&G Canada's

t hird largest customer with sales exceeding $110 million also responsible for all

H uman Resources activities for the Canadian Sales Organization including more than

800 employees.

Key Results:

Sales Team named S upplier of the Year t wo consecutive years while increasing

volume 13%.

National Sales volume increased 28% while reducing headcount and associated

costs 7%.

Led the top-to-bottom restructuring and streamlining of an 800 member

organization, yielding 30% lower costs, 10% higher sales and no adverse impact

on organizational objectives.

Reduced total Sales Organizational Turnover from 23% to 7%.

E D UCAT ION

B.S. Civil Engineering (minor: Economics)

Rose-Hulman Institute of Technology / Terre Haute, Indiana

Senior P rofessional in H uman Resources (SPH R)

S ELECTED PRESENTAT IONS

Rightsizing in Difficult Economic T imes for Mi tsui USA Human Resources

Corporate Meeting - New York City, NY. Fall 2008

Organizational Change: Adapting to the new Economy for the Corporate

Community Institute for Miami University - West Chester, OH. Spring 2011

Organization Design Principles and their Impact on Bottom L ine Business Results

for P&G North American Human Resources Conference - Chicago, I L. Summer

2005

Contact this candidate