Customer Service Manager

Wantee M. Cross

**** *** ******** **** . *****, South Carolina 29565

843-***-**** . Email: ******.*****@*****.***

Retail Sales Management Professional

Store Manager, Department Manager, Assistant Manager

A versatile accomplished retail professional, seeking to leverage

experience and education into a management position for a leading retailer.

A proven leader who performs as a key business partner and provides

critical leadership to the corporation and management team. Demonstrated

ability to learn and teach new concepts, easily adapt to change, and manage

multiple concurrent tasks. Innovative, energetic high achiever with

excellent organizational skills, coupled with communication abilities to

clearly articulate the benefits of diverse products. Have proven track

record of success and the capacity to assume increasingly significant

responsibilities.

CORE COMPETENCIES

( Sales Strategy ( Training & Mentoring ( Strategic

Planning

( Staff Management ( Merchandising ( Data Entry

( Budget Planning ( Customer Service ( Project Management

- PROFESSIONAL EXPERIENCE -

wal-mart, Dillon, South Carolina 2011 - Present

World's largest discount Big Box retailer.

Customer Service Representative

Forged relationships with customers to increase repeat business. Handled

ordering and cash transactions. Resolved customer complaints expeditiously.

Keep assigned department stocked with product to handle forecasted sales.

Assisted customers with product-related questions. Directed customers to

proper department to locate necessary product. Led the training of newly

hired staff. Answered incoming calls and making outgoing in connections.

Smithfield PAcking, Tar Heel, North Carolina 2007 - 2010

Regional pork processing facility.

Office Assistant

Executed all duties related to managing production team of 60. Conducted

comprehensive training sessions. Coached and mentored teams to ensure

obtainment of production objectives. Answered and routed phone calls to

appropriate parties. Processed insurance claims. Oversaw the entry of

reports into corporate database.

. EDUCATION -

Associate of Applied Science - Business Management Expected 2013

Everest University, Orlando, Florida

References upon request

Contact this candidate