Sales Engineer

***** ****** ** ***** 562-***-****

La Mirada, CA 90638 E-mail

LinkedIn profile: ******@*****.***

http://www.linkedin.c

om/in/pjinca

John P. Alemparte

Talented systems architect with multiple certifications and over 16 years

of progressively more responsible IT experience. Expertise includes: multi-

platform environments LANs/WANs, NT/2000/2003/Vista/Win 7/2008 systems,

focus on Networking large environments, computer lab design and setup,

TCP/IP, technical infrastructure. Reputation for dedicated teamwork, high-

energy work ethic and commitment to customer service. Available for

relocation and extensive travel.

Technical Managerial

. Network Administration . Supervision & Team Building

. QoS . Cost Containment/Budgeting

. VPN and Firewalls . Training & Instruction

. Layer 2/3 design and implelentation . Client Relationship

Management

. 802.11 a/b/g/n WLAN (CRM)

. Hardware/SoftwareTroubleshooting . Project Management

. Server/LAN/WAN Optimization . Productivity/Efficiency

Issues

. Research & Analysis

NetworkOptix - Burbank, CA

Sr. Sales and Support Engineer, 11/12-present

Required to work with the development team to test and evaluate software

revisions. Work with the sales team to design, present, and implement

solutions. Work with customers to troubleshoot and manage implementations

and issues.

AboveNet Communications - Cypress, CA

Systems Sales Engineer, 03/12 - 11/12

Responsible for designing solutions for Enterprise customers, customer

meetings, customer presentation and creating pricing quotes for customers.

This involved travel to customer sites to gather information specific to

their needs to create the right solution for each customer. Also

responsible for assisting Sales team in overcoming objections,

demonstrating the value of our offerings, developing pricing, and advancing

orders through the sales process. Verification of advanced network designs

and configurations is key to my position.

Dlink USA - Fountain Valley, CA

Senior Systems Engineer, 04/08 - 03/12

Responsible for advanced trouble shooting and configuration of Enterprise

class network equipment. This involved travel to customer sites to assist

on occasion. Also responsible for assisting product development team in

advancing product line to better fit customer needs. Verification of

advanced network designs and configurations is key to my position. Acquired

DCS (Dlink Certified Specialist) in wireless, switching, storage and

security. Provide support to the Sales team in a pre and post sales role,

assisting with design, configuration, troubleshooting and project

management of high profile customer implementations.

TANGERINE GLOBAL - Marina Del Rey, CA

Director - IT Management, 08/06 - 03/08

Responsible for complete redesign and implementation of entire network to

resolve network availability issues. Also, responsible for End User

Support, including software upgrades, purchasing of network equipment,

deciding which software hardware to buy, and Network Implementation. I

decided support procedures and disaster recovery procedures. Negotiated

contracts with vendors for equipment and support.

VOIP ON WIRELESS - Los Angeles, CA

VP - Business Development, 06/05 - 08/06

Responsible for launching new company for a group of investors. This

included finding all necessary vendors, equipment, and developing key

partnerships, as well as defining company scope, procedures for sales,

support, and marketing. This also involved developing compensation plans

for dealers and sales people as well as defining pricing for the public

based on costs and estimating when the company would start to be

profitable. I also developed our product set by seeking key partnerships

with vendors to get the best pricing and variety of products. In this way I

planned to have a dynamic product set offering customers the best variety

of products at the best possible price. Negotiated contracts and supply

schedules, created relationships with and recruited dealers, and maintained

a high level of interest in this new brand.

SILICON NETWORKS - Los Angeles, CA

Pre and Post-Sales Solutions Architect, 01/04 - 06/05

Responsible for the design, implementation, configuration, and maintenance

of client networks. This involved consulting with clients to determine

current needs and vision of the future and helping to meet their

requirements. Also working hand in hand with clients throughout the project

to make certain everything meets or exceeds their expectations. In addition

I consult with clients to assess their technology needs and assist with

developing a plan of action. This includes special requirements such as

HIPPA regulations as well as security assessments. I also complete "turn-

key" solutions including the assessment, design, installation and

configuration of Windows 2000/2003 servers, Active Directory Management and

Configuration, as well as Cisco equipment installation and configuration,

as well as testing and acceptance, support and monitoring using both Cisco

Works 2000 and HP Openview.

NICE SYSTEMS - Independent Contractor - Denver, CO

Pre-Sales Systems Engineering Trainer, 10/03 - 06/04

Responsible for in depth product knowledge of proprietary SQL/ODBC based

software and hardware package. This involved training existing and new

Systems Engineers on how to design custom solutions for their customers, as

well as attending high level customer meetings and assisting the sales

staff in closing the sale. Also, I was tasked to train the Systems

Engineers on presentation and demonstration of the product set for

executive level meetings.

VERIZON ENTERPRISE SOLUTIONS GROUP - New York, NY

Pre-Sales Systems Engineer, 10/00 - 10/03

Responsible for Pre-Sales design and configuration, project management, and

meeting customer requirements in the most demanding market in the world.

While focusing mainly on my specialty of data networks and CPE, I have none

the less learned a considerable amount of voice network switching and

transport. In this position I have been named Internet specialist working

closely with Genuity, and other ISP's to meet customer needs. This also

involved the installation, configuration, documentation, implementation and

maintenance of managed customer networks. I was personally involved with

many installations of data equipment, mainly Cisco, including AVVID, UNITY,

Call Manager, routers from 1750 series to GSR12000, switches from 1900

series to 6513 Catalyst, Nortel MPLS devices as well as Multiplexers and

Demultiplexers, CSU/DSU's, as well as server and firewall (both Checkpoint

and Cisco PIX) installations.

Key Contributions:

. NYC Board of Education designed and managed the implementation of an

integrated Frame-Relay/ATM/SONET architecture involving more than 1,300

sites.

. NYC Mayor's Office of Emergency Management, was named Project Manager on

team designated to relocate and rebuild OEM after 9/11. Architected

complete data infrastructure to enable integration multiple protocols and

Voice Over IP for disaster recovery. The role involved building a fifteen

person team from scratch, defining project deliverables, resource

allocation and technical leadership.

Key Contributions:

. Was part of the team that designed the New York City "311" informational

help line. This is the world's largest informational line, it provides a

direct link to all City services.

Bell Atlantic / Verizon - New York, NY

Senior Network Administrator, 5/97 - 10/00

Responsible for maintenance, configuration, integration and design of the

LAN/WAN Interacted with internal customers to improve productivity and

reduce downtime. This required devising new procedures and installation,

configuration, implementation, documentation and maintenance of the

corporate network - adhering to ISO 9001 certification specifications. I

was also assigned to ensure network connectivity both within the LAN

environment and between the LAN and WAN, also helping to ensure security of

the network using Checkpoint Firewalls and later Cisco PIX firewalls. I was

responsible for transitioning from RADIUS dial-up remote access to a true

VPN.

EDUCATION:

MICRO POWER BUSINESS SOLUTIONS - New York, NY

TechData - Clearwater, Fl

Certified Netware Administrator - Netware 5.1 - Expired

Microsoft Certified Systems Engineer Windows 2000 - Expired, working toward

recert

Cisco Certified Network Professional - Expired September 2006

A+ Certified Technician - Since 1997

NICE Systems Certification -

I have also completed all coursework necessary for PMI (PMP) Project

Management Certification and I am nearing completion of the hour's

requirement for certification.

D-Link Certified in Wireless, Switch, Security, Storage

IPVM - Video Surveillance Certified

Operating Systems & Hardware

. Windows NT/2000/XP/Vista/7 Workstations

. Windows NT/2000/2003/2008 Servers

. Ubuntu workstation and server

Protocols / Networking

. Cisco Router, Switch, Firewall Configuration (i.e. RIP v1/2, EIGRP, OSPF,

BGP4)

. Experience with all network types (T-1, T-3, DSL, SONET, Frame-Relay,

ATM, DWDM, ISDN, VoIP, PBX, Ethernet, Token Ring, and Appletalk,

SS7, MPLS, VPLS, VPN, MEF, LAN/WAN)

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