Manager Customer Service
Resume:
Michael P. Cardone
Selkirk, New York 12158
Home 518-***-****
Cell 518-***-****
E-Mail: ***************@*****.***
Highly skilled and experienced, salaried manager, that will add strength
and value to your organization.
Core Qualifications
Leadership
Team Building
Communication
People skills
Public Speaking
Motivation
Organization
Training and Empowerment
Recruiting and Hiring
New hire Orientation Training
Staff development
Customer Service Skills
Employee scheduling
Solid experience managing cross-functional teams
Strong ability to execute based on strategic objectives
Successful with staff development
Professional Experience
2011 to current
PGW Auto Glass
Distribution Manager (managing multiple locations, Albany NY and Hartford CT)
Oversee all aspects of daily distribution center operations
Maintaining a safe working environment
Safety training
Insure SOP’s are in place and maintained
Budgeting
Matrix tracking and reporting
Fleet Management
Inventory management
Inventory turns
Fill rate percent
HR functions
Payroll
Productivity
Labor
Cost control
CPU (cost per unit)
Profitability to plan
Overhead to plan
Utilize Lean Concepts
June 2004 to September 2010
Save-A-Lot Distribution Center W. Coxsackie, NY
Warehouse Manager
Oversee selection, loading and the on time delivery of product to 60 grocery stores.
Creates and implements daily plans and strategies.
Directly responsible for Supervising 50 associates to archive desired results.
Actively track matrix to capture efficiencies to improve productivity.
Controlling expenses and payroll
Enforcing associates accountabilities,
Maintaining a safe working environment
Safety training
Budgeting and Scheduling
Maintain a non-hostile work environment
Direct strategic initiatives, to achieve daily/weekly/monthly and yearly objectives.
October 2001 to June 2004
TJ Maxx Latham, NY
Operations Manager
January 1993 to October 2001
Wal-Mart Capital District, NY
Assistant Store Manager
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