Medical Assistant Quality Assurance
Resume:
NATASHA COLLINS, CCMA
Fresno, CA 93722
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MEDICAL ASSISTANT
Over 10 years experience reviewing medical histories with superior quality
assurance
Proven track record of accuracy. Billing audits, complicated processes,
applications, and reports
Dedicated to mastering and implementing business improvement strategies
Consistently demonstrate professionalism through attire, attendance, and a
positive attitude with respect for others
EDUCATION
AAS, Medical Assisting, Heald College, Rancho Cordova, CA
July, 2012
Presidents Awards for maintaining a 4.0 GPA and perfect attendance
Directors Awards for maintaining a 3.7 GPA or higher
100% Club, dedicating 100% quality learning and professionalism
PROFESSIONAL EXPERIENCE
DR. ERNESTO QUINTO, D.O., Sacramento, CA 2012-2012
Medical Assistant Externship
Provided back office support that included rooming patients, taking vital
signs, administering injections, EKG's, and ANSAR
Exhibited pride in professionalism: answered phones, scheduled
appointments, called in prescriptions, updated Relay Health and medical
charts, filed, faxed, and copied medical documents with attention to detail
and accuracy
BLUE SHIELD OF CALIFORNIA, El Dorado Hills, CA 1999-2010
Quality Assurance Specialist, 2005-2010
Provided feedback to departmental supervisors/leads of MTM/business
critical errors
Audited large group billing representatives to ensure electronic money
moves were completed correctly
Recorded all audits performed for processors/billing representatives into
an audit database
BLUE SHIELD OF CALIFORNIA, El Dorado Hills, CA
Bookkeeper 2003-2005
Reconciled outstanding balances for Cal-PERS contracted reports, and
specific to COBRA/LOA
Enrolled/canceled subscribers currently/applying for COBRA/LOA, and Cal-
COBRA
Used oral/written communication skills with current subscribers, Health
Benefits Officers, Cal-PERS agents
Cal-PERS/IFP Senior Installation Processor 1999-2003
Data entered/transferred subscribers located on Cal-PERS reports, and
applications via USPS
Electronically uploaded applications onto a specific system, and forwarded
to underwriting
Guided and mentored fellow processors with more complicated functions
CORESTAFF STAFFING AGENCY, Sacramento, CA 1997-1999
Finger Print Specialist
Prepared fingerprint cards from San Francisco Police Department to be
imaged into a computer system
Counted and date stamped fingerprint cards
VOLUNTEER WORK
FLORIN ROAD BINGO, Sacramento, CA 2006-2009
Head Cashier
Oversaw all sold items within the various departments of the bingo hall
Collected and reconciled all books from the various departments of the
bingo hall
Trained/oversaw all new volunteers within the cashiering department
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