Sales Customer Service

Mabel Gonz lez

**** ** **** **, *****. Fl. *****

Tel: 305-***-****. E-mail: *****************@*****.***

Education:

Industrial Engineering Specialist in Business Organization University

degree by "Jose A. Echeverria" ISPJAE in Havana, Cuba. 1995.

Postgraduate Courses:

. Academic Skills by "The English Center" in Florida, U.S. 2013.

. Basic Course for Sales Specialists by "Centro Nacional de Preparaci n

y Superaci n de CUBALSE" in Havana, Cuba. 2005.

. Basic Course for Managers by "Centro Nacional de Preparaci n y

Superaci n de CUBALSE" in Havana, Cuba. 2006.

. Executive Master in Logistics Management by ESIB - EOI in Havana,

Cuba. 2003.

. Warehouses Management by "Centro de Estudio de Tecnolog as Avanzadas"

in Havana, Cuba. 2002.

. Supplies Management by "Centro de Estudio de Tecnolog as Avanzadas" in

Havana, Cuba. 2002.

. Distribution Management by "Centro de Estudio de Tecnolog as

Avanzadas" in Havana, Cuba. 2001.

. Inventories Management by "Centro de Estudio de Tecnolog as Avanzadas"

in Havana, Cuba. 2001.

. Customer Service by "Centro de Estudio de Tecnolog as Avanzadas" in

Havana, Cuba. 2001.

. Elements of Enterprise Logistic by "Centro de Estudio de Tecnolog as

Avanzadas" in Havana, Cuba.2001.

. Importations Management by "Instituto Superior de Comercio Exterior"

in Havana, Cuba. 2000.

. Services Marketing by "Instituto Superior de Comercio Exterior" in

Havana, Cuba. 1998.

. Ethics, Sales Techniques, Merchandising, Marketing, Trade

Negotiations, Basic English by "Centro Nacional de Preparaci n y

Superaci n de CUBALSE" in Havana, Cuba. 1996.

Work Experience:

Purchase and Sales Specialist for "La Casa del Habano 5th and 16", CIMEX,

Havana, Cuba. (2010-2012)

Head of Purchasing and Logistics Department for "Gastronomy and Recreation

Branch", CUBALSE, Havana, Cuba. (2008-2009)

Purchase and Sales Specialist for "Market for Diplomats", CUBALSE, Havana,

Cuba. (2005-2007)

Purchase and Sales Specialist for "Continental Society", CUBALSE, Havana,

Cuba. (2001-2005)

Purchase and Sales Specialist for "Meridiano Society", CUBALSE, Havana,

Cuba. (1999-2001)

Sales and Distribution Specialist for "National Storage Base", CUBALSE,

Havana, Cuba. (1995-2001)

Duties/Responsibilities:

. Discover and handle concerns from customers and deal with their

complaints

. Catch new opportunities, special developments for products and

services, collect information as well as feedback thanks to field

activity and then coordinate with proper staff of the company;

. Advertise and sell products and services of the company to current and

perspective customers;

. Make preparations of presentations, proposals and sales contracts;

. Establish and maintain materials relating to sales and knowledge of

current products;

. Develop and maintain the relationships with current customers and

potential customers as well;

. Take part in events to market the products such as seminars and trade

shows

. Follow-up for collection of payments;

. Establish and deploy special sales activities to reduce products in

stock;

. Help the company implement its marketing plans as required.

. Review purchase orders for accuracy and compare to vendor quote.

. Check requisitions for accuracy, completeness and compliance.

. Create purchase orders from requisitions.

. Maintain contract and purchase order records.

. Collaborate with accounting department to ensure timely financial

obligations.

. Negotiate/leverage volume pricing, maximize profit margin, and

minimize fees.

. Minimize risk by ensuring alternative sources of supply for critical

items.

. Perform and analysis Monthly forecasting report to ensure and maintain

acceptable inventory level.

Prepare sales and purchases budgets and reports, keep sales and

purchases records, and fill expense account reports.

Other Skills:

Computer skills (Microsoft Office applications and Internet explorer)

Bilingual (English and Spanish languages, written and verbal)

References: Available upon request

Contact this candidate