Contract Analyst

Rochelle M. Johnson

**** ******** 817-***-**** or 817-***-****

Grand Prairie, Texas 75054 *******@*******.***

EDUCATION

Bachelors of Science, Southern Illinois University

Business Management/Administration

Graduate Studies, Texas Woman's University

CAREER SUMMARY

Determined Analyst with experience in auditing, disputing, pricing and in-

depth bill analysis. Tireless and relentless in pursuit of "found" money

for company through research and investigation. Skilled at negotiating for

"win-win" resolutions. Specific expertise in:

Corporate Bankruptcy Corporate Mergers

Auditing and Disputing Negotiations and

Resolutions

FCC Tariffs and Contracts Account Reconciliation

General Accounting AP/AR Detailed Bill Analysis

Data/System Conversions Data Mining

TECHNICAL SKILLS

Cost of Access, BillTamer Billing, EDI Billing, CIS+, CDX, ECAS

Atlas, DTraq, Enroll D, Oracle, PeopleSoft, Chase Paymentech

VBS, VAST, Vision, MBS, MetaSolv TBS, SQL, CRM, ISU, Hyperion

Mainframe, MVS, JCL, TSO, SAP, IVR, Bill Tracker, AS400, Crystal Reports

Microsoft Office Proficient: Word, Excel, PowerPoint, Access, Project

PROFESSIONAL EXPERIENCE

HMS Healthcare 9/2010 - Present

Project Coordinator, Contract Operations

. Manage the day-to-day operational aspects of the state Medicaid and

Medicare.

. Assist project directors and senior managers to ensure project

deliverables.

. Create MS Project plans and revisions as needed to meet business and CMS

requirements.

. Facilitate weekly team meetings with project directors, PM and

stakeholders.

. Data analysis using Excel Pivot Tables and VlookUP as well as PowerPoint

for presentations.

TXU Energy 5/2009 - 4/2010

Billing Analyst, Issues Management

. Performed account corrections including re-bills, adjustments, clearing

transactions and billing failures.

. Analyzed and resolved problems with customer accounts to ensure customer

satisfaction and the protection of TXU interests and standard business

practices.

. Resolved the most sensitive and critical escalated customer complaints,

some involving the PUC - Public Utility Commission.

. Extensive SAP training for the complete system migration and data

conversion of over 2.5 million commercial and residential customers.

Idearc Media (formerly Verizon Superpages) 4/2007 - 3/2009

Billing Analyst

. Researched and analyzed billing imports for Verizon Superpages using

multiple billing systems.

. Identified and resolved billing fallout errors and problems in a timely

manner.

. Maintained monthly Sarbanes-Oxley (SOX) policy and procedures for the

department.

. Processed vendor invoices using PeopleSoft and reconciled vendor

statements.

CGI 11/2005 - 3/2007

Reconciliation Analyst, Medicare Part D

. Prepared analysis and audit checks of the Medicare Prescription Drug Part

D Plan.

. Partnered with Medco and CMS team members to ensure the accuracy of

enrollment data.

. Audited and compared Medco data against CMS data to correct plan

discrepancies and errors.

. Prepared daily bank reconciliation statements for Medco and CGI to ensure

both accounts balanced.

TXU Energy 4/2004 - 2/2005

Business Analyst, Revenue Management

. Investigated missing payments for over 2.9 million commercial and

residential customers.

. Transferred missing and unallocated payments to the correct billing

systems.

. Resolved problems and disputes for internal customers and external third

party vendors.

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