Manager Quality Assurance

Chandra Brooks

**** ****** ***** **. **** TX.774**-***-*** 0737 **********@*****.*******.***

Profile

Dedicated and skilled business professional with a versatile administrative support skill set developed through

experience as an office / operations manager. Has professional attitude, and creativity. Excellent oral and written

communication skills, and works well under pressure.

Education

University of Phoenix, Houston TX Expected graduation Aug

2014

MBA in Business Management and concentration in project management

University of Phoenix, Houston TX

Bachelors of Science in Business Management

Houston Community College, Houston TX 2000

Associates of Science

Key Skills

Office Management Report & Document Preparation Records Management

Teambuilding & Supervision Spreadsheet & Database Creation Meeting & Event Planning

Staff Development & Training Accounts Payable/Receivable Inventory Management

Policies & Procedures Manuals Bookkeeping & Payroll Expense Reduction

Experience

USA CY Filters Houston TX 2012 present

Project Coordinator

. Submit Work Orders to Vendor/Partner/Subcontractors (VPS) to allocate

proper resources to perform the work

. Update customer information including all available contact information,

complete description of the work to be performed and the due date, person in

charge contact information, and price quote.

. Participate in the Quality Assurance technical review of collateral;

preparing data to be sent to the customer

Update internal ticket database/spreadsheet for performance tracking

Notify Project Leader of any discrepancies or concerns related to outstanding

tickets

. Assist in accounts payable and assure invoices are paid in full

2006 2011

Regis Corporation Houston TX

Office / Operations Manager, 2006 – 2011

• Grew revenue sales to over $250,000

• Managed over fifteen to thirty employees

• Created work and training schedules for employees

• Extensive data entry, applied FMLA and HR laws

• Involved in training and recruiting of new employees

• Participated in safety training and meetings such OSHA and company safety programs

• Oversaw most business need for my area upon approval

• Monitored and controlled inventory Logistics

• Worked with stakeholders and upper level managers

2003 2006

Berlian Inc. Houston TX

Business Manager

Served as office manager which consisted of semiannual meetings with company investors to discuss current and

projected income and revenue.

• Supervised staff of 10 employees

• Applied FMLA and HR laws

• Involved in recruiting, training and termination of employees

• Created schedules to ensure that employees had adequate training in multiple areas of the company

• Managed budgets such as department and state budgets

• Assisted with payroll

• Effective logistics

• Worked with clients and customers to ensure products were delivered in a timely manner

• Worked with stakeholders and other management team members

Contact this candidate