Customer Service Technician

Aaron Hopson

**** **** **** **** **. Apt. D, Indianapolis, IN, 46240

317-***-****

CAREER OBJECTIVE: TO OBTAIN A POSITION WITH A PROGRESSIVE

COMPANY THAT WOULD UTILIZE MY PRESENT SKILLS, PRESENT NEW

CHALLENGES AND OFFER OPPORTUNITIES FOR ADVANCEMENT .

EDUCATION:

Lincoln College of Technology Indianapolis, Indiana

Graduated: 11/24/12

Automotive Technology, - Associates Degree, maintained a 3.5/4.0 G.P.A. and a 95%

Attendance Rate.

Courses include, but are not limited to:

Business Management - Electrical Systems - Steering & Suspension - Transmissions & Drive

Lines - Advanced Auto Electronics - Service Shop Management

Vincennes University Vincennes, Indiana

Full-time Student 09/15/10 - 05/15/11

Industrial and Mechanical Engineering: Studied different auto cad programs and various math

courses.

EXPERIENCE:

Goodyear Indianapolis, IN.

General Service Technician 04/12/12 - Present

• Follow checklists to ensure all important parts are examined, including belts,

hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings,

and other potentially troublesome areas.

• Repair, reline, replace, and adjust brakes.

• Examine vehicles to determine extent of damage or malfunctions.

• Drive customers to their destinations as needed.

Penske Honda Indianapolis, IN.

Porter / Lube Technician 01/09/12 - 04/02/12

• Perform oil changes.

• Responsible for cleaning and parking cars.

• Provided excellent customer service.

• Exceeded expectations making sure customers always left satisfied with our service.

JCPenney Indianapolis, IN.

Service Specialist 11/15/11 - 01/05/12

• Answer customer queries regarding the store and the merchandise.

• Make suggestions and encourage purchase of products.

• Receive and process cash, check and charge/credit payments

• Count money, sort charge slips and balance monies

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