Customer Service Sales
Resume:
Satisha Pendergrast
Resume **** Dorado Drive Kissimmee, FL 34741 843-***-**** ******************@*****.***
Career Overview: Personable and responsible Cashier with 5 years of experience working in fast-paced environment. Solid team player with great positive attitude
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.
Customer-focused retail sales associate with a solid understanding of the dynamics of the retail and food industry.
Core Strengths:
Creative Problem Solver Listening Skills Excellent Communication Skills Fast Learner Energetic Work Attitude MS Windows Efficiency Customer Service Credit Card Processing Cash Handling Telephone Inquiries Adaptability Inventory Control Courteous Demeanor
Accomplishments:
Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints; maintaining a positive dining experience for all rest
Sales Consistently generated additional revenue through skilled sales techniques.
Telephone Service Professionally processed 10+ calls per day, providing information and service to ensure customer satisfaction.
Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
Position- Cashier/Part-Time Shift Manager
Date Start/End- 11/2007-09/2012 Company: Checkers
Description: Computed accurate sales prices for purchase transactions. Worked as a team member/manager performing cashier duties, product assistance and cleaning while providing excellent customer service. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Monitored cash drawers in to ensure adequate cash supply. Made sure the store was reasonably stock throughout the week doing daily inventory work.
***Food Certified***
Position- Customer Service Representative
Date Start/End- 10/2012-01/2013 Company: Connextions Inc.
Description: Responded to telephone inquiries, providing quality service to customers and associates inquiring about status of membership with company and their benefits. Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues. Build and maintain enduring customer relationships so the members will always be comfortable Listen attentively to caller needs to ensure a positive customer experience.
Educational Background: Cypress Creek High School Orlando, FL 32824 Grad year: 2009 Diploma: Yes
Valencia Community College Osceola, FL 34744 Grad year: N/A
Field of study: General Studies
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