Customer Service Manager

Monica Shaw

**** ******** ****** ************, ** 267-***-****

***********@*******.***

Customer Service Professional

Profile

More than 15 years’ successful experience in customer service

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and support with recognized strengths in account maintenance,

p roblem-solving and t rouble shooting, sales support and

p lanning/implementing proactive procedures and systems.

Possess solid computer skills

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Ability to t rain, motivate and supervise customer service

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employees

A team player, acknowledged as “Total Quality Service

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P rofessional”

Skills Profile

Extensive Knowledge of QuickBooks Pro & QuickBooks

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E nterprise Solutions

Multiple Training courses on use of QuickBooks programs

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Excellence in Customer Service

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Accounting and Reconciliation

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Microsoft Outlook and Microsoft Word professional

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Employment H istory

Sommerville Electrical & Security 1994 Present

Philadelphia, PA

Office Manager

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Oversee daily operations of business and all functions

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Managed 5 employees

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Payroll

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Coordinate Schedules

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Accounts Receivable/Accounts Payable using QuickBooks

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Shop N Bag 1993 1994

Philadelphia, PA

Office manager

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Handled all monies for shift

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Oversee all cashiers during shift

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Close Store and all ti lls

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Wawa 1992 1993

Philadelphia, PA

Shift Runner

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Oversee cashiers during shift

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Handled all monies for shift

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Oversee smooth operation of store

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References available upon request.

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Contact this candidate