Manager Customer Service
Resume:
Ryan J. Twiggs
225-***-****: Cellular
Hammond, Louisiana 70403
225-***-****: Home
***********@*****.***
Career Objective
Motivated professional with extensive culinary and service experience,
eager to contribute professional skills and knowledge as a team player in
the Food and Beverage Industry.
Profile
> Offer over 18 years' progressive experience in the culinary industry.
> Effectively define, develop and implement targeted action plans to
maximize operational productivity, efficiency and profitability.
> Proactively train, develop and direct motivated teams and create a
collaborative environment conducive to achieving high levels of employee
retention and job satisfaction.
> Proven value and dedication as a team member, as demonstrated by the
progression throughout my career.
> Dynamic communication, presentation, relationship building and problem-
solving abilities.
> Excel at interacting with broad populations including senior management,
sales and customer service staff and guests.
Professional Experience
Pizza Hut, Bogalusa, LA - Yum Brands Corporation
June 2012 - Present
Restaurant General Manager
. Actively trained in daily operations with 4 individual units.
. Responsible for staffing, training, building and opening of the
Bogalusa unit in November 2012.
. Presently, still with Yum Brands, and oversee daily operations. As
well as, forecasting for each upcoming period.
. Maintain effective food cost and labor control.
Podnuh's Rib House & Grill, Baton Rouge, LA
January 2012 - June 2012
General Manager
Employed as the General Manager overseeing all daily operations.
Cajun Wasabi LLC, DBA Voodoo BBQ and Grill, Denham Springs, LA
June 2007 - January 2012
General Manager
. Apply strong financial abilities toward calculating, controlling and
preparing monthly food, liquor and labor costs for our franchised
outfit.
. Proactively build and establish key relationships and liaise with
owners, staff and guests.
. Maintain records of daily income and prepare bank deposits for this
company, demonstrating exceptional organizational and multitasking
abilities in achieving operational goals and timelines.
. Directly responsible for advancing our catering services with local
businesses.
. Taken on, mainly, for marketing and advertising interests, in effort
to grow this franchise into a friendlier, more common household name
for the locals.
Cajun Wasabi LLC, DBA The Londoner Pub and Grill, Baton Rouge, LA
October 2010 - June 2011
Bar Manager
. Contributed dynamic interpersonal relation skills in liaising with
media and social networks.
. Ensured new staff members were properly educated on all facets and
phases of company training programs, policies and procedures.
. Exhibited solid accounting knowledge and leadership experience by
establishing and achieving monthly sales goals.
Boule Prime House, Covington, LA
November 2005 - June 2007
Assistant Kitchen Manager
. Initially hired on as a server and bartender, continually grew
with the company on a culinary level and finished with the
Assistant Kitchen Manager title.
. Promoted this company as an a la carte restaurant, as well as a
catering outfit by building relationships parish-wide with
community events and other companies.
. After later becoming an elite name with the community, we were
able to open a larger, more diverse outfit. This expansion, while
still focusing on our restaurant and bar name, grew with the
opening of a night club "Dulces," featuring local musical
interests.
The Ritz Carlton Hotel Company - Manalapan Island, Florida & New Orleans,
LA June 1998 - November 2005
Server / Bartender
. Key Point studies and training received in the 5 star dining and
service experience.
. Extensive wine and liquor studies attained throughout my stay with
this leader in the industry. Studied directly beneath head Ma tre'd
and Wine Sommelier Peter Schurrell.
. Focused mainly on French and Italian reserves, as well as minor
studies in the California regions.
. Was offered the opportunity to transfer and participate in the opening
of the New Orleans property.
Ryan J. Twiggs
11441
Wellington Lane
225-***-****: Cellular
Hammond, Louisiana 70403 225-***-****: Home
***********@*****.***
REFERENCES
Rob Irwin, General Manager
Copelands' Restaurant
Baton Rouge, LA
David Taylor, Executive Chef
Orlando, Florida
Jodee Robinson, Human Resources Manager
Delta Administrative Services
New Orleans, LA
David Montgomery, Executive Chef
Copelands' Restaurant
Baton Rouge, LA
Derrick Wilson, Communications
WWL
New Orleans, LA
Marvin Tweedy, Executive Chef
Covington, LA
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