Technician Technical Support

Joel Stone

**** *. ****** **. #**** Denver, CO **237

574-***-**** **********.*****@*****.***

Summary

A diversified, hardworking person seeking a position with your company that

will allow me to utilize my practical experience to add to the success and

growth of the company.

Certifications

ComTrain Tower Climbing Certified

Experience

Skybeam High Speed Internet Nov 2010 - Present

Network Field Infrastructure Technician

. Install and Maintain RF and microwave equipment

. Climb and work on communications towers

. Run and terminate lines, including CAT 5e and LMR

. Actively work with network operations while on-call to resolve network

outages

Install Repair Technician

. Perform initial setup of high speed internet and VoIP service

. Troubleshoot RF, cabling and LAN issues

. Communicate with Infrastructure team to proactively identify local and

larger potential network issues

. Program multiple types of wireless radios -Trango, Mikrotik and

Cambium

. Maintain a working knowledge of the Skybeam Denver Network and

backhaul feeds

Technical Support Representative

. Assisted customers with wireless connectivity problems

. Collaborated with the customer care team to find larger network issues

. Worked directly with customers on setup and troubleshooting LAN

connections

WTCA Radio

Production Assistant Sept 2002 - May 2008

. Actively participated in problem solving and troubleshooting with

broadcast and electronics setup

. Responsible for producing radio ads, live on air production and sports

reports

. Produced live radio programs, including computer-controlled production

systems

Education

Bachelor of Arts, Christian Ministry & Biblical Literature

Indiana Wesleyan University

Marion, IN

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