Customer Service Executive Assistant

Stephanie Chan Zhao

*** ******* ****** ● Redwood City, CA 94065 ● 650-***-**** ● Email: *********@*****.***

Professional Experience

April 2010 - April 2011

Google Inc.

Managed the acquisition and in-store photo inclusion of over 3,000 customers for Google Places, a local

business listings service where owners can upload photos and information about their businesses online.

(One year contract)

Marketing Coordinator Mountain View, California USA

• Contacted businesses from various locations in the USA for inclusion in Google Places. Served as the

customer account representative for local businesses in several regions.

• Managed and coordinated the schedules of multiple photographers for on-location photo shoots.

Communicated with quality control to complete the photo approval process.

• Translated marketing and instructional materials from English into Chinese to assist Chinese business

owners. Designated as a key representative for Chinese speaking customers.

• Utilized Salesforce CRM software to manage the customer acquisition process.

September 2006 - July 2008

AVON Products Inc. (CHINA)

Assisted the Vice President of Marketing in various capacities including organizing company-wide events

and preparing executive presentations. Successfully completed tasks with increasing importance and

responsibility.

Executive Assistant to the Vice President Shanghai, China

• Provided executive-level administrative support to the Vice President of Marketing and 10 direct reports.

• Organized the Marketing Annual Conference consisting of over 100 people. Helped create the agenda

and brochures for the conference and arranged accommodations for all attendants.

• Assisted the Asia Pacific launch of the “HELLO TOMORROW” campaign, an initiative that empowers

women with cash awards, allowing them to pursue projects in business and the community.

• Performed Master of Ceremonies duties for the annual company year-end dinner; helped introduce

performers and guests.

• Involved in the development of strategies for product brand awareness and evolution. Participated in

advertising and public relations campaigns including product image development and road shows.

• Planned corporate luncheons and helped develop presentations for staff meetings.

• Processed monthly expense reports, maintained weekly attendance and annual vacation records for over

80 employees.

• Collaborated with departmental managers on weekly postings for master reports to facilitate the accurate

and timely writing, editing, and preparation of final copy from draft to distribution.

July 2004 - August 2006

Carrefour (China) Management & Consulting Service CO., LTD

(One of the largest retailers in the world, second in revenues only to Wal-Mart)

Executive Assistant to the Merchandise East Territory Director Shanghai, China

• Helped collaborate supplier contract negotiations

• Assisted marketing and communications for annual/monthly strategy events

• Obtained knowledge of how large suppliers and merchandise agencies operated in the retail channel

• Constantly communicated with internal divisions, general management and corporate public relations

• Maintained good relations with suppliers, vendors and external media

• Assisted in defining the layout for new store openings & remodeling

• Helped organize the annual visit of the Carrefour France Head Quarter Supervisor Council and Board

Management Meetings

• Arranged seminar and conference schedules

• Organized the itinerary and travel schedules for the Director

January 2004 - July 2004

Holiday Inn Hotel (Shanghai)

Sales Representative / Executive Assistant to Director of Sales and Marketing Shanghai, China

• Responsible for sales projects in the Room & Banquet division

• Established and maintained client accounts

• Communicated with a diverse set of clients, professionals and staff members

• Developed new business opportunities with existing and new accounts

July 2003 - January 2004

Renaissance Hotel (Shanghai)

Customer Service Executive Shanghai, China

• Responded to and resolved customer complaints

• Assisted the logistics for the Front Office Department associates

Education

Shanghai Teacher’s University, Shanghai, China

Bachelor of Arts, English, 2003

Additional Information

• Proficient in Mandarin Chinese

• Strong interpersonal and organizational skills

• Extensive experience with Google Docs and Microsoft Office Applications such as Word, Excel, and

PowerPoint

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