Customer Service High School

JERYHA PARKER

**** ********* ** **, ****** Haven, FL 33880 • Cell: 305-***-**** • **********@*****.***

Professional Summary Call Center Representative with expertise providing customer support in high call volume environments. Extraordinary computer aptitude and telephone etiquette. Skills

Skilled in call center operations Adheres to customer service procedures Strong problem solving aptitude Persuasive speaker Customer service award Committed to maintaining data integrity Call center metrics decoding aptitude

Work History

Education

Creative problem solver Quick learner Strong client relations Training development aptitude Cash flow management International sales support Strategic sales knowledge Credit card processing Multi-line phone talent

Customer Service Specialist, 10/2011 to 05/2013 Sykes – 333 N Lake Parker Ave Fl 33801

Answered a constant flow of customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Managed high call volume with tact and professionalism. Acted professionally and patiently when addressing negative customer feedback. Met or exceeded service and quality standards every review period.

Cashier, 11/2008 to 02/2013 Publix Supermarket – 606 Havendale Blvd Auburndale Fl

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Provided an elevated customer experience to generate a loyal clientèle. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered product questions with up-to-date knowledge of sales and store promotions. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Made payments using cash, credit/debit, or check

High School Diploma: 2011 Ridge Community High School - Davenport, FL

High School Diploma: Customer Service, 2011 Ridge Career Center - Winter Haven, FL

Contact this candidate