Customer Service Representative

Kayla D. Pearsall

**** ****** ***** *** *** Kissimmee, Florida 34747

Cell:914-***-**** or 646-***-****

************@*****.***

Entry Level Customer Service

Profile

Customer service support professional offering versatile office management

skills and proficiency in Microsoft Office programs. Strong planner and

problem solver who readily adapts to change, works independently or with a

team and exceeds expectations. Able to juggle multiple priorities and meet

tight deadlines without compromising quality.

Education

Jacksonville High School Jacksonville, NC,28540

August 2001 June 2006

Coastal Carolina Community College

2007 2008

Everest University Online

July 2012 Currently Attending

Relevant Courses:

MS Office for Professional Staff

Electronic Presentations for Business Professionals

Keyboarding and Document Formatting

Communication Skills

Professional Development:

Microsoft Office Specialist (MOS), 2007

Key Skills

• Records • Front Desk

Office

Managemen Reception

Skills:

t • Microsoft Word(2007)

• Database • Data Entry

Administrati • Customer Service

on

• MS Word • MS Outlook

Comput

• MS Excel • MS Project

er

• MS

Skills:

PowerPoint

Kayla Pearsall – Page 1

Experience

RGIS, Jacksonville, NC 28540 Inventory Specialist

08/2010 11/2010

Tallying the value of merchandise at various retail locations in NC using an adding machine like

Calculator. "Touch key" (the ability to enter data without looking at the display)

Nexxlinx, Jacksonville, NC 28546 Retention Specialist(inbound)

04/2009 10/2009

Consistent and compelling customer experience across multiple channels, devices, and media

by applying innovative thinking and advanced technology to meet quality, cost, and performance objectives for Time Warner

Cable.

Convergys, Jacksonville, NC 28546 Inbound Customer Care Rep.

02/2008 03/2009

Inbound customer service representative for the USPS. Tasks include: tracking packages, taking

and documenting complaints, and lost or stolen mail. offer prices and products. I have gotten

several raises for good service and compliments at this job. I developed people skills and great quality service skills. I learned

several different systems working with this company.

4 Star Auto Glass, Bronx, NY 10704 Customer Service Rep(Front Desk)

03/2012 10/2012

I work for a well known glass replacement company serving the 5 boroughs, New Jersey, and CT

deal directly with customers either by telephone, or face to face, respond promptly to

customer inquiries, process orders, forms, applications and requests, manage

customers' accounts, and communicate and coordinate with internal departments.

Kayla Pearsall – Page 2

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