Customer Service Manager
Resume:
Carlos Regis
Orlando, FL ***08
**********@*****.***
EDUCATION:
Somerville H.S./Brandon High School Tampa, FL 9/00 – 5/04 (Graduated)
Studio engineering South End Technology center 1/08 – 4/08
Year UP Boston/IT Support Boston, MA
Fluent in Both English and Spanish reading and writing
Word Process 55-60 wpm
WORK/VOLUNTEER EXPERIENCE:
Veterans Transportation Inc. Boston, Mass 12/1/10- 02/13
Lead Dispatcher/ Reservationists
Managed a group of 12-14 dispatchers and customer service reps with scheduling and dispatching over 3200 calls daily in a very busy setting pertaining from customer complaints to booking and reserving trips within the state of Massachusetts . In addition, became familiar with ADEPT operating system used to manage and service the greater Boston area.
MBTA Massachusetts Bay Transportation Authority Boston, Ma 06/1/10- 12/1/10
Department of Transportation Access
Customer Service Representative/ Data entry Clerk
Responsible for data entry, answering phones and customer service for MBTA access passes, Charlie cards and the use of the MBTA ride program for all veterans, seniors, and disabled daily commuters in the greater Boston and surrounding areas.
Marriot Hotel Courtyard Cambridge, MA 07/09- 3/10
Front Desk Concierge Responsible for maintaining great customer service and computer skills daily in a professional atmosphere
Guest services such as: Greeting guests, reservations and maintaining schedules
Harvard Management Company Boston, MA 05/08 – 06/09
Facility Coordinator
Maintain various Supply rooms, order items upon requested or needed for the organization.
Collect and distribute all out going mail and in coming mail.
Trained on AVAYA Phone systems operated on 4 floors.
Maintaining the common areas such as kitchens and conference and board rooms.
Boston R.O.C.K.S Boston, MA 06/07-8/07
Program Leader
Was a program leader which involved duties such as running recreational activities such as basketball, dodge ball, board games, t-shirt airbrushing, swimming, etc. with school aged youth on a daily basis.
Provided a free drop-in center (Summer Camp) from 12-8pm for inner city kids that resided in the South End that could not afford summer camp.
City Year Inc. Boston, MA 09/06 – 06/07
Corps Member/City Heroes Team Leader
Worked in the Ellis Mendell elementary school with 4th and 5th grade special needs students. Assisted classroom through curriculum training throughout the calendar school year.
Planned Curriculum for an event called Mendell Madness which was a day to promote environmental awareness through grades k-6.
Assisted in Smart Kids after school program based out of the Dimock Health Center, Working with kid’s k-6 for a whole school year.
Led high school students in a 5 month program to address social justice issues and lead community service projects.
Top of The Hill Promotions
Promotion Intern/Street Team Manager Medford, Ma JAMN 94.5 radio 03/05 10/06
Provided local promotion by face to face interaction.
Worked with staff to research new ways of marketing.
Organized a talented team and mobilized a group of leaders.
Boston Youth Organizing Project South End, Boston 05/04-08/04
Youth Leader and Trainer
June 2004 – Counselor, Summer Training Institute
Facilitated Trainee of the summer program I now had the skills that were required to teach youth the skills that I learned from the program and try to create new community leaders and build awareness.
December 2004 – ’05 June, Communications Chair Elected by the youth body to become the key leader in providing service for updating websites, keeping communications between youth strong, making monthly newsletters or any promotional material for the organization.
PERSONAL & PROFESIONAL REFERENCE
Dora Jamieson – Florida Hospital 407-***-****
Juan Bartley – Florida Healthcare counselor - 813-***-****
Carolyn Barber– Supervisor Veterans Transportation/MBTA 857-***-****
Aisha Monroe – Lead Pharmacy Technician/J.E. Pierce Apothecary - 407-***-****/**********@*****.***
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